At a Glance
- Tasks: Deliver exceptional customer experiences and manage sales from reservation to completion.
- Company: Fast-growing developer focused on creating vibrant London communities.
- Benefits: Competitive pay, generous holiday, gym discounts, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team making a real impact in London's property market.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast‑growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living – and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world‑class developments, anchored in high quality design, sustainability, and outstanding customer service.
About the Role & Team
As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on‑site marketing suites and show homes, spread across multiple developments within our portfolio. Based on‑site, your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey. Your role will focus on providing a world‑class customer experience from the initial point of contact through to legal completion and handover, aiming to achieve a market‑leading Net Promoter Score. Through effective communication with customers and agents, you will ensure a smooth, efficient process through to legal completion.
Key Responsibilities
- Progress sales from reservation to completion, liaising with buyers, solicitors, and stakeholders.
- Build and nurture strong relationships with purchasers, delivering a bespoke service.
- Manage CRM systems to track interactions and milestones, ensuring smooth communication.
- Lead on all formal communication to customers during their journey including options and choices selections, pre‑completion correspondence and home demonstration appointments alongside the Customer Service Managers.
- Provide updates on build stages through newsletters and personalised communication.
- Organise and attend buyer‑focused events, offering a premium experience.
- Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
- Work closely with the Development Team to ensure we’re delivering customer‑focused schemes.
- Monitor and deliver an exemplary customer journey including Sales & Marketing Suites, Show homes and customer experience.
Key Skills & Experience
- Empathy and Communication Skills: Able to understand and respond to customers’ needs with empathy, fostering a positive customer experience.
- Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company’s vision for customer experience.
- Detail‑Oriented: Ensures that customer information, documents, and selections are accurately recorded and tracked.
- Time Management: Capable of prioritising tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
- Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
- Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.
What’s in it for you?
- Competitive compensation package and discretionary bonus.
- Group Pension Scheme and Life Insurance.
- 25 days holiday plus bank holidays, including a holiday trading scheme and long service days.
- Mobile phone allowance.
- Dental cover.
- Bupa Employee Assistance.
- Virtual GP service.
- Salary sacrifice scheme for electric vehicles.
- Cycle to Work.
- Gym membership corporate discounts.
- Health cash plan.
- Perkpal (shopping discounts).
- Tech scheme.
- Payroll giving.
- Free onsite gym (head office).
- Free breakfast & lunch (head office).
Our Commitment
Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us. London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email. At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
Customer Relations Executive in London employer: London Square
At London Square, we pride ourselves on being an exceptional employer that values people, place, and purpose. Our vibrant work culture fosters innovation and collaboration, offering employees ample opportunities for growth and development within a fast-growing environment. With competitive benefits, including generous holiday allowances, health plans, and a commitment to diversity and inclusion, we empower our team to contribute meaningfully to creating outstanding living spaces in London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive in London
✨Tip Number 1
Get to know the company inside out! Research London Square’s projects, values, and recent developments. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Relations Executive. Highlight your empathy and communication skills, as these are key to delivering that world-class customer experience they’re after.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Relations Executive in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating exceptional experiences for customers, so share any relevant stories or examples that highlight your commitment.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Relations Executive. Highlight your experience in sales and customer service, and don’t forget to mention any specific skills that align with our key responsibilities, like managing CRM systems or effective communication.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at London Square!
How to prepare for a job interview at London Square
✨Know the Company Inside Out
Before your interview, take some time to research London Square. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Relations Executive, your ability to connect with customers is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your empathy and communication skills to demonstrate how you can enhance the customer journey.
✨Be Detail-Oriented
Since the role requires managing CRM systems and ensuring accurate tracking of customer interactions, be ready to discuss how you pay attention to detail. Bring up specific instances where your meticulousness has led to successful outcomes in previous roles.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, customer experience strategies, or upcoming projects. This shows that you’re not just interested in the job, but also in contributing to the company’s success.
