At a Glance
- Tasks: Deliver exceptional customer experiences and manage sales from reservation to completion.
- Company: Join London Square, a fast-growing developer committed to creating vibrant living spaces.
- Benefits: Enjoy competitive pay, generous holiday, and perks like gym memberships and discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that shapes London's future while developing your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world-class developments, anchored in high quality design, sustainability, and outstanding customer service.
About the Role & Team
As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on-site marketing suites and show homes, spread across multiple developments within our portfolio. Based on-site, your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey.
Your role will focus on providing a world-class customer experience from the initial point of contact through to legal completion and handover, aiming to achieve a market-leading Net Promoter Score. Through effective communication with customers and agents, you will ensure a smooth, efficient process through to legal completion.
Key Responsibilities
- Progress sales from reservation to completion, liaising with buyers, solicitors, and stakeholders.
- Build and nurture strong relationships with purchasers, delivering a bespoke service.
- Manage CRM systems to track interactions and milestones, ensuring smooth communication.
- Lead on all formal communication to customers during their journey including options and choices selections, pre-completion correspondence and home demonstration appointments alongside the Customer Service Managers.
- Provide updates on build stages through newsletters and personalised communication.
- Organise and attend buyer-focused events, offering a premium experience.
- Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
- Work closely with the Development Team to ensure we’re delivering customer-focused schemes.
- Monitor and deliver an exemplary customer journey including Sales & Marketing Suites, Show homes and customer experience.
Key Skills & Experience:
- Empathy and Communication Skills: Able to understand and respond to customers' needs with empathy, fostering a positive customer experience.
- Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience.
- Detail-Oriented: Ensures that customer information, documents, and selections are accurately recorded and tracked.
- Time Management: Capable of prioritizing tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
- Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
- Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.
What’s in it for you?
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits:
- Competitive compensation package and discretionary bonus.
- Group Pension Scheme and Life Insurance.
- 25 Days holiday plus bank holidays including a holiday trading scheme and long service days.
In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:
- Mobile phone Allowance
- Dental Cover
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
- Free onsite gym (head office)
- Free breakfast & lunch (head office)
Our Commitment
Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email careers@londonsquare.co.uk.
At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy.
Customer Relations Executive in Kingston employer: London Square
At London Square, we pride ourselves on being an exceptional employer that values people, place, and purpose. Our vibrant work culture fosters innovation and collaboration, offering employees a competitive compensation package, generous holiday allowances, and unique benefits such as a free onsite gym and health cash plans. With a strong commitment to employee growth and inclusivity, we empower our team members to thrive while contributing to the creation of dynamic living spaces in London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive in Kingston
✨Tip Number 1
Get to know the company inside out! Research London Square’s projects, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering a world-class customer experience, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use video calls to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at London Square.
We think you need these skills to ace Customer Relations Executive in Kingston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating exceptional experiences for customers, so share any relevant stories or examples that highlight your commitment.
Tailor Your Application:Make sure to customise your application to reflect the key skills and experience mentioned in the job description. We love it when candidates connect their background to our mission of delivering outstanding customer service and quality.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will show us that you can communicate effectively with customers too!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at London Square
✨Know the Company Inside Out
Before your interview, take some time to research London Square. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Relations Executive, your ability to empathise and communicate effectively is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your commitment to service quality.
✨Master the Housebuilding Process
Familiarise yourself with the stages of housebuilding, especially from reservation to legal completion. Being knowledgeable about this process will allow you to speak confidently about how you can contribute to a seamless customer journey.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can fit into their vision and contribute to their success.
