At a Glance
- Tasks: Deliver exceptional customer experiences and manage sales from reservation to completion.
- Company: Fast-growing developer focused on creating vibrant London living spaces.
- Benefits: Competitive pay, generous holiday, gym access, and health perks.
- Other info: Energetic environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team making a real impact in London's property market.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At London Square, our success isn't just about numbers – it's about people, place and purpose. As a fast‐growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we've brought more than £2bn of capital into London living – and we're only getting started. We are part of Aldar, the UAE's leading real‐estate developer, investor and manager. Together, we are committed to creating world‐class developments, anchored in high quality design, sustainability and outstanding customer service.
About The Role & Team
As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square's on‐site marketing suites and show homes, spread across multiple developments within our portfolio. Based on‐site, your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey.
Your role will focus on providing a world‐class customer experience from the initial point of contact through to legal completion and handover, aiming to achieve a market‐leading Net Promoter Score. Through effective communication with customers and agents, you will ensure a smooth, efficient process through to legal completion.
Key Responsibilities
- Progress sales from reservation to completion, liaising with buyers, solicitors and stakeholders.
- Build and nurture strong relationships with purchasers, delivering a bespoke service.
- Manage CRM systems to track interactions and milestones, ensuring smooth communication.
- Lead on all formal communication to customers during their journey including options and choices selections, pre‐completion correspondence and home demonstration appointments alongside the Customer Service Managers.
- Provide updates on build stages through newsletters and personalised communication.
- Organise and attend buyer‐focused events, offering a premium experience.
- Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
- Work closely with the Development Team to ensure we're delivering customer‐focused schemes.
- Monitor and deliver an exemplary customer journey including Sales & Marketing Suites, Show homes and customer experience.
Key Skills & Experience
- Empathy and Communication Skills: Able to understand and respond to customers' needs with empathy, fostering a positive customer experience.
- Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company's vision for customer experience.
- Detail‐Oriented: Ensures that customer information, documents and selections are accurately recorded and tracked.
- Time Management: Capable of prioritising tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
- Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
- Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.
What's in it for you?
Ensuring you have a work‐life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
Benefits
- Competitive compensation package and discretionary bonus.
- Group Pension Scheme and Life Insurance.
- 25 days holiday plus bank holidays, including a holiday trading scheme and long‐service days.
- Other Benefits: Mobile phone allowance, Dental cover, Bupa Employee Assistance, Virtual GP Service, Salary sacrifice scheme for electric vehicles, Cycle to Work, Gym Membership corporate discounts, Health Cash Plan, Perkpal (shopping discounts), Tech Scheme, Payroll Giving, Free onsite gym (head office), Free breakfast and lunch (head office).
Our Commitment
Our success is driven by our people. We're an energetic, entrepreneurial business where ideas are backed, responsibility comes early and everyone plays a part in shaping what we build and how we work. As we grow, we're looking for talented people who want to help make London a better place to live and who want to grow with us. London Square is proud to be an equal opportunities employer.
Customer Relations Executive in Kingston upon Thames employer: London Square
At London Square, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive benefits including a generous holiday allowance, health plans, and opportunities for career advancement, we foster an environment where your contributions are valued and your ideas can flourish. Join us in our mission to create dynamic living spaces in London, while enjoying a supportive atmosphere that encourages work-life balance and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Research London Square's projects, values, and recent developments. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your communication skills! As a Customer Relations Executive, you'll need to convey information clearly and empathetically. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the London Square team and contributing to our mission.
We think you need these skills to ace Customer Relations Executive in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can create a world-class experience for our customers, so share any relevant experiences that highlight your commitment to service quality.
Be Detail-Oriented:Make sure your application is free from typos and errors. Just like we track customer interactions meticulously, we appreciate candidates who pay attention to detail in their written communication. A polished application reflects your professionalism!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to align with our values and the specific role. Highlight your empathy and communication skills, as these are key to maintaining strong relationships with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at London Square!
How to prepare for a job interview at London Square
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from initial contact to legal completion. Understand the key touchpoints and how to enhance each stage. This will show your potential employer that you’re ready to deliver a seamless experience.
✨Showcase Your Empathy
Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to empathise with customers and provide tailored solutions, as this is crucial for a role focused on exceptional service.
✨Master the Details
Brush up on your knowledge of housebuilding processes and CRM systems. Being detail-oriented is key, so be ready to discuss how you’ve managed customer information accurately in previous roles.
✨Communicate Like a Pro
Practice your communication skills across different channels. Be prepared to demonstrate how you maintain a professional yet friendly tone when interacting with customers, whether it’s via phone, email, or messaging apps.
