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- Tasks: Help customers by fixing issues in their homes and ensuring satisfaction.
- Company: Join London Square, a top developer creating vibrant communities across Greater London.
- Benefits: Enjoy competitive pay, 25 days holiday, and perks like gym memberships and dental cover.
- Other info: A vehicle will be provided for site travel; we value diversity and inclusivity.
- Why this job: Be part of a dynamic team focused on customer service excellence and community impact.
- Qualifications: Experience in customer care or multi-trade roles is preferred; driving license required.
The predicted salary is between 30000 - 45500 £ per year.
London Square is a leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since it was established in 2010, the award-winning company has delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.
London Square are seeking an experienced Customer Care Operative to join our Customer Care team. London Square is an award-winning Developer who provides exceptional Customer Service, ensuring clear and concise communication with our customers from the point of legal completion, throughout the 24-month Defects Liability Period and beyond. Our Operatives are an integral part of delivering an exceptional experience for our customers. We require someone to help us deliver on our commitments along with maintaining strong and lasting relationships with our customers.
The role will be project based and require travel to sites. A vehicle will be provided as part of the role.
Key Responsibilities- Attending Customers properties to rectify Defects in line with the company standards.
- Close out defects within the allocated time, preferably on a first-time fix.
- Send reports to our Customer Care Team detailing works carried out and if further visits are needed.
- Trace and access defect as and when required.
- Assist our Customer Care Managers on defect resolutions meetings as and when required.
- Experience of working as a Customer Care Operative or Multi-trade for a Developer in a similar role would be ideal.
- Must have empathy and an ability to stay calm in challenging situations.
- Must be able to manage tasks by priority and stay organised.
- Must be able to communicate in a clear and concise manner.
- Must be able to recognise when an escalation is required.
- Must have a Driving License as Van supplied.
- Experience in using Clixifix would be beneficial.
- Understanding of NHBC & NHQB would be beneficial.
- CSCS card and relevant NVQ’s would be beneficial.
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits:
- Competitive compensation package.
- Group Pension Scheme and Life Insurance.
- 25 Days holiday plus bank holidays including a holiday trading scheme and long service days.
In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:
- Bupa Dental Cover
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email careers@londonsquare.co.uk.
At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.
Customer Care Operative employer: London Square
Contact Detail:
London Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Familiarise yourself with London Square's projects and values. Understanding their commitment to quality design and customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your experience in customer care and any relevant multi-trade skills. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past, as this will demonstrate your capability to handle the role effectively.
✨Tip Number 3
Prepare to discuss your approach to managing challenging situations. Since empathy and calmness are key traits for this role, think of scenarios where you've demonstrated these qualities and be ready to share them.
✨Tip Number 4
If you have experience with Clixifix or knowledge of NHBC & NHQB standards, make sure to mention it. This could set you apart from other candidates and show that you have the technical understanding needed for the role.
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Care Operative position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer care or multi-trade roles. Provide specific examples of how you've successfully resolved customer issues or managed tasks effectively.
Highlight Soft Skills: Since the role requires empathy and calmness in challenging situations, make sure to mention instances where you've demonstrated these qualities. Use clear and concise language to convey your communication skills.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at London Square
✨Show Your Customer Service Skills
As a Customer Care Operative, your ability to communicate clearly and empathetically is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or maintained strong relationships, showcasing your problem-solving skills.
✨Understand the Company Values
Familiarise yourself with London Square's commitment to high-quality design, sustainability, and customer service excellence. During the interview, express how your personal values align with theirs and how you can contribute to their mission.
✨Demonstrate Organisational Skills
The role requires managing tasks by priority and staying organised. Be ready to discuss how you handle multiple responsibilities and ensure timely completion of tasks, perhaps by sharing specific tools or methods you use to stay organised.
✨Prepare for Technical Questions
Since experience with Clixifix and knowledge of NHBC & NHQB are beneficial, brush up on these topics. Be prepared to discuss any relevant experience you have and how it can help you in the role, even if it's just theoretical knowledge.