At a Glance
- Tasks: Deliver exceptional customer experiences and manage sales from reservation to completion.
- Company: Fast-growing developer focused on creating vibrant London communities.
- Benefits: Competitive pay, generous holiday, gym discounts, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team making a real impact in London's property landscape.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast‑growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living – and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world‑class developments, anchored in high quality design, sustainability, and outstanding customer service.
About the Role & Team
As a key member of the Sales team and reporting into the Regional Sales Manager, you will play a vital role in maintaining exemplar standards across London Square’s on‑site marketing suites and show homes, spread across multiple developments within our portfolio. Based on‑site, your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey. Your role will focus on providing a world‑class customer experience from the initial point of contact through to legal completion and handover, aiming to achieve a market‑leading Net Promoter Score. Through effective communication with customers and agents, you will ensure a smooth, efficient process through to legal completion.
Key Responsibilities
- Progress sales from reservation to completion, liaising with buyers, solicitors, and stakeholders.
- Build and nurture strong relationships with purchasers, delivering a bespoke service.
- Manage CRM systems to track interactions and milestones, ensuring smooth communication.
- Lead on all formal communication to customers during their journey including options and choices selections, pre‑completion correspondence and home demonstration appointments alongside the Customer Service Managers.
- Provide updates on build stages through newsletters and personalised communication.
- Organise and attend buyer‑focused events, offering a premium experience.
- Respond promptly and professionally to queries, ensuring resolutions meet buyer expectations.
- Work closely with the Development Team to ensure we’re delivering customer‑focused schemes.
- Monitor and deliver an exemplary customer journey including Sales & Marketing Suites, Show homes and customer experience.
Key Skills & Experience
- Empathy and Communication Skills: Able to understand and respond to customers’ needs with empathy, fostering a positive customer experience.
- Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the company’s vision for customer experience.
- Detail‑Oriented: Ensures that customer information, documents, and selections are accurately recorded and tracked.
- Time Management: Capable of prioritising tasks to ensure timely communication and project progression, especially around critical dates like legal completions.
- Interpersonal Skills: Comfortable communicating with customers through various channels (phone, email, messaging apps) and maintaining a professional, friendly tone.
- Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.
What’s in it for you?
- Competitive compensation package and discretionary bonus.
- Group Pension Scheme and Life Insurance.
- 25 days holiday plus bank holidays, including a holiday trading scheme and long service days.
- Mobile phone allowance.
- Dental cover.
- Bupa Employee Assistance.
- Virtual GP service.
- Salary sacrifice scheme for electric vehicles.
- Cycle to Work.
- Gym membership corporate discounts.
- Health cash plan.
- Perkpal (shopping discounts).
- Tech scheme.
- Payroll giving.
- Free onsite gym (head office).
- Free breakfast & lunch (head office).
Our Commitment
Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us. London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email careers@londonsquare.co.uk. At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
Customer Relations Executive employer: London Square Limited
At London Square, we pride ourselves on being an exceptional employer that values people, place, and purpose. Our vibrant work culture fosters innovation and collaboration, offering employees ample opportunities for growth and development within a fast-growing environment. With competitive benefits including a generous holiday allowance, health plans, and a commitment to diversity and inclusion, we empower our team to contribute meaningfully to creating outstanding living spaces in London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Get to know the company inside out! Research London Square’s projects, values, and customer service approach. This will help you tailor your conversations and show that you’re genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer relations. Think about how you can demonstrate your empathy and communication skills, as these are key for the role at London Square.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to their vision.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating exceptional experiences for customers, so share any relevant stories or examples that highlight your commitment.
Tailor Your Application:Make sure to customise your application to reflect the key skills and experiences mentioned in the job description. We love it when candidates connect their background to our mission of delivering world-class customer service and high-quality developments.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is professional yet friendly. This will give us a taste of how you’d interact with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at London Square!
How to prepare for a job interview at London Square Limited
✨Know the Company Inside Out
Before your interview, take some time to research London Square. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Relations Executive, your ability to connect with customers is crucial. Prepare examples from your past experiences where you’ve gone above and beyond to ensure customer satisfaction. Highlight your empathy and communication skills during the interview.
✨Be Detail-Oriented
Since the role requires managing CRM systems and tracking customer interactions, demonstrate your attention to detail. You could mention how you've successfully managed similar tasks in previous roles, ensuring accuracy and efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or tight deadlines. Practising these responses will help you articulate your thought process clearly during the interview.
