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- Tasks: Lead marketing efforts and manage enquiries to support individuals on their fertility journey.
- Company: Join the London Sperm Bank, a leading provider in donor sperm services.
- Benefits: Enjoy 32 days of leave, life assurance, and perks like discounts and development opportunities.
- Other info: Work in a supportive, purpose-driven environment at London Bridge.
- Why this job: Make a real difference in people's lives while growing your marketing skills.
- Qualifications: Experience in marketing or customer service with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
London Sperm Bank, part of JD Healthcare, is one of the UK’s leading providers of donor sperm, supporting individuals and couples on their fertility journey. We are looking for a proactive and detail-oriented Marketing & Enquiries Lead to support day-to-day marketing activity and enquiry management across donor and patient services. This is a hands-on role combining marketing delivery, CRM management, and direct engagement.
Key Responsibilities
- Support delivery of digital marketing campaigns (social, email, website updates)
- Manage enquiries and leads within CRM, ensuring accurate tracking, follow-up, and progression
- Respond to donor and patient enquiries with professionalism, empathy, and confidentiality
- Support conversion from initial enquiry through to appointment booking or onboarding
- Monitor enquiry volumes, campaign performance, and conversion metrics
- Work closely with marketing, operations, and customer care teams to improve the enquiry journey
- Identify opportunities to improve processes, lead quality, and overall performance
About You
- Experience in a marketing, customer service, or administrative role
- Strong written and verbal communication skills with a customer-focused approach
- Experience using CRM systems (e.g. Salesforce) and managing data accurately
- Highly organised with strong attention to detail and ability to manage multiple priorities
- Comfortable handling sensitive topics with professionalism and empathy
- Understanding of digital marketing channels (social media, email, etc.)
- Proactive, self-motivated, and confident taking ownership of tasks and targets
- Experience in healthcare, fertility, or regulated environments (desirable)
Why Join Us?
- 32 days’ annual leave including bank holidays
- Life Assurance and pension plan
- Workplace Nursery Scheme
- Staff treatment discounts
- EV Car and Cycle to Work schemes
- Learning and development opportunities
- Perkbox (benefits and rewards platform)
- Be part of a growing, purpose-driven organisation supporting people on their fertility journey
Location: London Bridge (on-site 5 days per week)
We are an equal opportunity employer and welcome all applications.
Marketing and Enquiries Lead in London employer: London Sperm Bank
Contact Detail:
London Sperm Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing and Enquiries Lead in London
✨Tip Number 1
Get to know the company inside out! Research the London Sperm Bank and JD Healthcare, their values, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to marketing and customer service. Think about how your experience aligns with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Marketing and Enquiries Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Marketing & Enquiries Lead role. Highlight your experience in marketing, CRM management, and customer service, as these are key to what we’re looking for at London Sperm Bank.
Showcase Your Communication Skills: Since strong written and verbal communication is crucial, use your application to demonstrate this. Keep your language clear and professional, and don’t shy away from showing a bit of personality – we want to see the real you!
Highlight Relevant Experience: If you've worked in healthcare or have experience with sensitive topics, make sure to mention it! We value empathy and professionalism, so any relevant experience will help us see how you can fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at London Sperm Bank
✨Know Your Marketing Basics
Brush up on your digital marketing knowledge, especially around social media and email campaigns. Be ready to discuss how you would approach these channels for the London Sperm Bank, showcasing your understanding of their target audience.
✨Familiarise Yourself with CRM Systems
Since managing enquiries through a CRM is key, make sure you’re comfortable discussing your experience with systems like Salesforce. Prepare examples of how you've used CRM tools to track leads and improve customer engagement in previous roles.
✨Show Empathy and Professionalism
This role involves handling sensitive topics, so be prepared to demonstrate your ability to communicate with empathy. Think of scenarios where you’ve successfully managed delicate conversations and how you maintained professionalism throughout.
✨Highlight Your Organisational Skills
With multiple priorities at play, it’s crucial to showcase your organisational skills. Prepare to share specific examples of how you’ve managed competing tasks effectively, ensuring that nothing falls through the cracks.