At a Glance
- Tasks: Assist passengers with queries and ensure a smooth journey at the airport.
- Company: Join the vibrant team at London Southend Airport.
- Benefits: Enjoy apprenticeships, health cover, gym discounts, and more!
- Other info: Flexible shifts available, including weekends and holidays.
- Why this job: Be part of a friendly team and make a real difference in passenger experiences.
- Qualifications: Customer service experience and teamwork skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
About the role
Our Surface Access team are responsible for providing our passengers with a smooth journey to and from our airport.
They take care of the car parks & the rail station and support our passengers with any queries, ensuring that they receive the seamless, quick and friendly experience that they have come to expect here at London Southend Airport.
We bet you’re thinking “so what is it I will actually be doing day to day?” well….
- I will be assisting customers face to face, over the phone, via email, and over the intercom.
- I will update all notice boards with current information.
- I will operate the ticket gates at the train station and the car park barriers.
- I will empty and load the pay machines.
- I will monitor the CCTV and conduct patrols of the surface access areas.
- I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
- I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, overnight, weekends, and bank holidays
Skills, Knowledge and Expertise
Sounds good so far?
You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills:
- Customer service experience.
- Ability to work independently and as part of a team.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package.
We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind!
Here’s a small insight into some of our amazing benefits.
- Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work.
These courses are fully funded and available in a huge variety of disciplines.
- Medicash - London Southend Airport fund cover for all airport colleagues.
Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Discounted BUPA dental plan
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
- ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
- Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories
- Costco Membership scheme.
- World Duty Free Discount.
- Arriva buses discounts.
Sound good? Hit that apply button, we can’t wait to hear from you!
Surface Access Agent - 20hrs per week - FTC Exp 30th November 2026 employer: London Southend Airport
London Southend Airport is an exceptional employer, offering a dynamic work environment where teamwork and collaboration are at the heart of our operations. With a commitment to employee growth through apprenticeships and continuous training, we provide our staff with the tools they need to excel in their roles while enjoying the unique advantage of working in a vibrant airport setting. Join us to be part of a forward-thinking team dedicated to maintaining high standards in air traffic management and ensuring safe, reliable service for all.
StudySmarter Expert Advice🤫
We think this is how you could land Surface Access Agent - 20hrs per week - FTC Exp 30th November 2026
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at London Southend Airport! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Surface Access Agent - 20hrs per week - FTC Exp 30th November 2026
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at London Southend Airport
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
