At a Glance
- Tasks: Assist passengers with check-in, boarding, and provide excellent customer service.
- Company: Join the vibrant team at London Southend Airport, where your growth matters.
- Benefits: Enjoy funded apprenticeships, health perks, gym discounts, and a supportive work environment.
- Other info: Flexible shifts available, with opportunities for personal and professional development.
- Why this job: Be the friendly face that enhances passenger experiences and builds your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 21 - 39 £ per hour.
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA. As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
About The Role
Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport, as one of the first faces our passengers see they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met.
I will attend to the needs and requests of all passengers.
- I will check passengers and their baggage in for their flights at the check in desks.
- I will support with the boarding of passengers onto their flights via the departure gates.
- I will provide supported movement to passengers who require it, for example, someone with reduced mobility.
- I will cover duties in the Food & Beverage and Retail outlets across the terminal.
- I will assist the cleaning team throughout my shift, ensuring our high standards of presentation are maintained throughout the airport.
- I will provide assistance to passengers and customers within our Surface Access facilities.
- I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge And Expertise
There are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills:
- I am a strong communicator.
- I can work effectively on my own and as part of a team.
- I have customer service experience and always strive to deliver the highest standards.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
- Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
- Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
- ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
- Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories.
- Costco Membership scheme.
- World Duty Free Discount.
- Arriva buses discounts.
The Pay Range For This Role Is 13.10 - 13.10 GBP per hour (London Southend Airport)
Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026 in Southend-on-Sea employer: London Southend Airport
At London Southend Airport, we pride ourselves on being an exceptional employer, dedicated to the growth and development of our colleagues. With a strong focus on training and internal progression, we offer a supportive and inclusive work culture where every team member can thrive. Our commitment to community accessibility and employee wellbeing, alongside unique benefits like fully funded apprenticeships and mental health support, makes us a standout choice for those seeking meaningful employment in the aviation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026 in Southend-on-Sea
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at London Southend Airport and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026 in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at London Southend Airport that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at London Southend Airport.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at London Southend Airport get a sense of who you are beyond your experience!
How to prepare for a job interview at London Southend Airport
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at London Southend Airport and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
