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- Tasks: Ensure exceptional service for passengers and assist with check-ins and boarding.
- Company: A regional airport in Southend-on-Sea focused on passenger experience.
- Benefits: Full-time and part-time roles with training and career development opportunities.
- Why this job: Join a growing team dedicated to making travel enjoyable for everyone.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Dynamic work environment with opportunities to support passengers with reduced mobility.
The predicted salary is between 30000 - 42000 £ per year.
A regional airport in Southend-on-Sea is seeking a Passenger Experience Assistant to ensure exceptional service for passengers.
Key duties include:
- Attending to passenger needs
- Managing check-ins
- Supporting boarding processes
- Assisting passengers with reduced mobility
This role requires strong communication skills and customer service experience. Full-time and part-time positions are available, with the opportunity for training and career development. Join a growing team dedicated to providing outstanding experiences for travelers.
Airport Passenger Experience Specialist (Front of House) in Southend-on-Sea employer: London Southend Airport
Contact Detail:
London Southend Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Passenger Experience Specialist (Front of House) in Southend-on-Sea
✨Tip Number 1
Get to know the airport and its services inside out. Familiarise yourself with the check-in processes, boarding procedures, and any special assistance available for passengers with reduced mobility. This knowledge will help you stand out during interviews and show your genuine interest in enhancing passenger experiences.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios you might encounter as a Passenger Experience Assistant. Whether it’s helping a family with their luggage or assisting an elderly passenger, being able to demonstrate your customer service skills will make a great impression.
✨Tip Number 3
Network with current employees or join relevant groups on social media. Engaging with people already in the industry can provide valuable insights and tips about the role. Plus, it might just lead to a referral, which can give you a leg up in the application process!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to make a difference in passenger experiences. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even find additional resources to help you prepare.
We think you need these skills to ace Airport Passenger Experience Specialist (Front of House) in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help others, especially in fast-paced environments like airports.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to reflect the specific skills and experiences that match the Passenger Experience Assistant role. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at London Southend Airport
✨Know the Airport Inside Out
Before your interview, take some time to research the airport and its services. Familiarise yourself with the passenger experience initiatives they have in place. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for a customer, especially in challenging scenarios. This will demonstrate your ability to handle the demands of the role effectively.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you can convey information in a friendly and approachable manner.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team and the airport's vision for passenger experience. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
