At a Glance
- Tasks: Lead the SkyLife Lounge and SkyCafe, ensuring top-notch service and team development.
- Company: Join London Southend Airport, a thriving hub with a focus on colleague growth.
- Benefits: Enjoy fully funded apprenticeships, health coverage, gym discounts, and more.
- Other info: Flexible shifts available, with opportunities for career progression.
- Why this job: Be part of a dynamic team, making a real impact in a vibrant airport environment.
- Qualifications: Experience in high-volume hospitality and team management required.
The predicted salary is between 40000 - 40000 £ per year.
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA. As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues. Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before.
About The Role
Working across the SkyLife Lounge and SkyCafe outlets, I am responsible for the delivery of the consistent high-quality experience our passengers have grown to expect. Although my area of expertise is within the SkyLife Lounge and SkyCafe, I work with the F&B Leadership teams to develop and maintain a culture of continuous improvement across all aspects of the department.
Key Responsibilities
- I will be responsible for driving the EBITDA of both the Lounge and the Café.
- I will be responsible for the development of the Duty Supervisors and Team Members in the Lounge/Café, with the goal to deliver industry leading standards.
- I will be responsible for effective, dynamic resource management including deployment, recruitment, training, holiday planning and absence reduction.
- I will work with the Head of Food & Beverage and the Head of Commercial Optimisation to develop and implement improvements to the Lounge & Café’s.
- I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
- I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge And Expertise
- I have experience successfully managing a high-volume hospitality environment.
- I have experience managing and developing a team.
- I hold a minimum of Food Safety Level 2.
- I hold current in-depth knowledge of food safety, licensing laws, allergen legislation and HACCP principles.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
- Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
- Medicash – London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Discounted BUPA dental plan.
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
- ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders – We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
- Cycle to Work Scheme giving a saving of up to 21-39% RRP on bikes and accessories.
- Costco Membership scheme.
- World Duty Free Discount.
- Arriva buses discounts.
The Pay Range For This Role Is 1 - 40,000 GBP per year (London Southend Airport)
Airport F&B GM – Lounge Café Ops & Growth in Southend-on-Sea employer: London Southend Airport
At London Southend Airport, we pride ourselves on being a SENsational employer that invests in the growth and development of our colleagues. With a strong focus on training, internal progression, and a commitment to inclusivity, we offer a dynamic work culture where every team member can thrive. Our comprehensive benefits package, including fully funded apprenticeships, healthcare support, and mental health resources, ensures that our employees are well taken care of while contributing to an exciting and evolving airport environment.
StudySmarter Expert Advice🤫
We think this is how you could land Airport F&B GM – Lounge Café Ops & Growth in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current employees at London Southend Airport on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the SkyLife Lounge and SkyCafe. Familiarise yourself with their offerings and think about how you can contribute to their growth. Show them you’re not just another candidate, but someone who’s genuinely excited about the role!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and high-volume hospitality environments. We want you to feel confident and ready to showcase your skills when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SENsational team at London Southend Airport!
We think you need these skills to ace Airport F&B GM – Lounge Café Ops & Growth in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let us see your enthusiasm for the hospitality industry. Share experiences that highlight your love for delivering exceptional service and how you can contribute to our SENsational team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Airport F&B GM role. Highlight relevant experience in managing high-volume environments and developing teams, so we can see how you fit into our culture of continuous improvement.
Be Clear About Your Skills:Don’t hold back on showcasing your skills! Mention your knowledge of food safety, licensing laws, and HACCP principles. We want to know how your expertise can help us maintain the high standards our passengers expect.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at London Southend Airport!
How to prepare for a job interview at London Southend Airport
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety, licensing laws, and HACCP principles. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in high-volume hospitality environments. Highlight specific instances where you improved team performance or customer satisfaction, as this aligns perfectly with the responsibilities of the role.
✨Embrace the 'One Team' Culture
Familiarise yourself with the airport's 'One Team' culture and be ready to discuss how you can contribute to it. Share experiences where you've collaborated across departments or taken on additional responsibilities to support your team.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work various shifts, including early mornings and weekends. Showing that you're adaptable and ready to meet the demands of a 24/7 operation will make you a more attractive candidate.
