At a Glance
- Tasks: Assist passengers at the airport, ensuring a smooth and enjoyable experience.
- Company: Join a vibrant airport team dedicated to exceptional customer service.
- Benefits: Enjoy apprenticeships, health cover, gym discounts, and more!
- Other info: Flexible shifts available, including weekends and holidays.
- Why this job: Be the friendly face that makes travel easier for everyone.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
About the role
Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport. As one of the first faces our passengers see, they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met.
Day to day responsibilities include:
- Attending to the needs and requests of all passengers.
- Checking passengers and their baggage in for their flights at the check-in desks.
- Supporting with the boarding of passengers onto their flights via the departure gates.
- Providing supported movement to passengers who require it, for example, someone with reduced mobility.
- Covering duties in the Food & Beverage and Retail outlets across the terminal.
- Assisting the cleaning team throughout the shift, ensuring high standards of presentation are maintained throughout the airport.
- Providing assistance to passengers and customers within our Surface Access facilities.
- Embodying the Airports ‘One Team’ culture and understanding that there may be times when required to undertake other activities to support the needs of the business.
The Airport is in operation 24/7, so you may be scheduled and expected to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
To undertake this role, you need the following skills:
- A strong communicator.
- Ability to work effectively on your own and as part of a team.
- Customer service experience and a commitment to delivering the highest standards.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
We take great pride in our outstanding benefits package, designed with the wellbeing and job satisfaction of every colleague in mind:
- Apprenticeships – opportunities to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while at work, fully funded and available in a variety of disciplines.
- Medicash - access to virtual GP & Physio appointments, retail discounts, and a bespoke healthcare cash plan.
- Access to a Wellbeing app with features such as a mood tracker and counselling services.
- Employee Assistance Programme for confidential support and guidance on health and legal issues.
- ‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders available for support.
- Cycle to Work Scheme providing savings on bikes and accessories.
- Costco Membership scheme and World Duty Free Discount.
- Arriva buses discounts.
Sound good? Hit that apply button, we can’t wait to hear from you!
Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026 employer: London Southend Airport
At London Southend Airport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. Our Passenger Experience Assistants enjoy a range of benefits including fully funded apprenticeships, access to health services, and mental health support, all while being part of a dedicated team that values customer service excellence. With flexible working hours and opportunities for personal development, we ensure that our colleagues feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like London Southend Airport and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at London Southend Airport and let us see your personality shine through!
We think you need these skills to ace Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and London Southend Airport.
Get Familiar with Our Brand:Before applying, take some time to learn about London Southend Airport and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at London Southend Airport
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress London Southend Airport.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which London Southend Airport will surely appreciate.
