At a Glance
- Tasks: Deliver exceptional VIP customer service and manage daily operations at our Jet Centre.
- Company: Join a leading aviation team at London Southend Airport.
- Benefits: Enjoy great perks like funded apprenticeships, health cover, and gym discounts.
- Other info: 10-month fixed-term role with potential for extension and excellent career growth.
- Why this job: Be the face of luxury aviation and create memorable experiences for high-profile clients.
- Qualifications: Strong communication skills and a detail-oriented mindset are essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you a discreet, highly organised, and professional customer service specialist looking to deliver top-tier support in the aviation sector? We are seeking an Executive Operations Agent to join our dedicated Jet Centre team on a 10-month fixed-term contract to cover Maternity Leave. In this role, you will work collaboratively to provide an exceptional, tailored VIP experience for high-net-worth individuals, confidential clientele, and key aviation stakeholders. You will oversee day-to-day Jet Centre and lounge operations, manage administration, and ensure our facilities and services maintain the highest global standards.
Key Responsibilities
- VIP Customer Experience: Deliver consistent, world-class customer service to clients. Ensure all lounge spaces, bathrooms, and passenger vehicles are impeccably presented and maintained.
- Operational Control: Take full ownership of the operations desk. Handle requests promptly, action flight requests, and oversee daily administrative workflows to keep operations running seamlessly.
- Compliance & Safety: Follow Standard Operating Procedures, Safe Systems of Work, and the Ground Operations Manual at all times. Ensure strict adherence to GDPR regulations when handling sensitive business and client data.
- Stakeholder & Supplier Management: Maintain positive, flexible relationships with third-party service providers, ensuring all delivered services meet the agreed scope and quality standards.
- Incident Reporting: Accurately document, record, and escalate operational incidents to management in accordance with company policy.
- Team Collaboration: Embrace London Southend Airport’s ‘One Team’ culture by supporting colleagues and stepping in across operational areas whenever business needs require.
What We Are Looking For
- Exceptional Communication: Strong verbal, non-verbal, and written communication skills across all professional levels.
- Detail-Oriented & Organised: Superior attention to detail, time management, and monitoring skills.
- Adaptable & Resilient: A flexible mindset with the ability to pivot in dynamic, fast-changing operational environments.
- Relationship Builder: Confident and welcoming, with a natural ability to foster strong relationships with new and returning clients.
- Flexibility: Willingness to remain flexible regarding shift finish times during flight delays or operational disruptions.
Qualifications & Experience
- Excellent written, verbal, and non-verbal communication skills (Mandatory).
- Intermediate computer literacy and proficiency with Microsoft Office applications (Mandatory).
- Full UK Driving Licence (Advantageous).
- Previous airport or ground handling experience (Advantageous).
- Experience working alongside VIPs, high-profile individuals, or sports teams (Advantageous).
Working Environment & Expectations
This position represents the frontline face of the Jet Centre. The successful candidate will be expected to maintain a professional personal appearance, adhere strictly to uniform and PPE guidelines, and represent the brand with integrity whether on site, during client visits, or at off-site events. This is a 10-month fixed term position to cover Maternity Leave. There may be a potential for extension.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind!
- Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
- Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Discounted BUPA dental plan.
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
- ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
- Cycle to Work Scheme giving a saving of up to 21-39% RRP on bikes and accessories.
- Costco Membership scheme.
- World Duty Free Discount.
- Arriva buses discounts.
Sound good? Hit that apply button, we can’t wait to hear from you!
Executive Operations Agent - 10 Month Fixed Term employer: London Southend Airport
At London Southend Airport, we pride ourselves on being an exceptional employer that values discretion, professionalism, and a commitment to outstanding customer service. Our vibrant work culture fosters collaboration and growth, offering employees unique benefits such as fully funded apprenticeships, comprehensive health plans, and access to mental health support, all while working in a dynamic aviation environment. Join us to be part of a team that not only delivers world-class experiences for our VIP clientele but also invests in your personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Operations Agent - 10 Month Fixed Term
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like London Southend Airport.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like London Southend Airport. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Executive Operations Agent - 10 Month Fixed Term
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to London Southend Airport.
How to prepare for a job interview at London Southend Airport
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in London Southend Airport's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services London Southend Airport offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
