Assistant General Manager

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA. As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues. Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before.

Role Overview / Responsibilities

Working across the SkyLife Lounge and SkyCafe outlets, I am responsible for the delivery of the consistent high-quality experience our passengers have grown to expect. Although my area of expertise is within the SkyLife Lounge and SkyCafe, I work with the F&B Leadership teams to develop and maintain a culture of continuous improvement across all aspects of the department.

Key Responsibilities

• I will be responsible for driving the EBITDA of both the Lounge and the Café.
• I will be responsible for the development of the Duty Supervisors and Team Members in the Lounge/Café, with the goal to deliver industry leading standards.
• I will be responsible for effective, dynamic resource management including deployment, recruitment, training, holiday planning and absence reduction.
• I will work with the Head of Food & Beverage and the Head of Commercial Optimisation to develop and implement improvements to the Lounge & Café’s.
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays.

Skills, Knowledge And Expertise

This is a key role to support with the smooth day-to-day running of the Food & Beverage Department, so there are some specific skills and experience we would like the successful candidate to possess. If you can answer yes to the below requirements you have the skills it takes:

• I have experience successfully managing a high-volume hospitality environment.
• I have experience managing and developing a team.
• I hold a minimum of Food Safety Level 2.
• I hold current in-depth knowledge of food safety, licensing laws, allergen legislation and HACCP principles.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Benefits

• Apprenticeships – opportunity to gain qualifications from level 3 to level 7 (Master’s Degree Level) while at work. Fully funded across various disciplines.
• Medicash - cover for all airport colleagues with access to virtual GP & Physio, Skin Vision app, and healthcare cash plan.
• Discounted BUPA dental plan.
• Wellbeing app with features such as mood tracker, live chat, and telephone counselling.
• Employee Assistance Programme for confidential health and legal support.
• “My Gym Discounts” up to 25% off memberships at over 3,800 gyms.
• Mental Health First Aiders – qualified, experienced staff available to support colleagues.
• Cycle to Work Scheme with savings on bikes and accessories.
• Costco Membership scheme.
• World Duty Free Discount.
• Arriva buses discounts.

Pay

The Pay Range For This Role Is: 1 - 40,000 GBP per year (London Southend Airport).