Surface Access Agent - 16hrs per week in Southend-on-Sea

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry-level role; the sky is the limit here at LSA.

As one of the key employers for Southend City, we aim to ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, including Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and more.

About the role

Our Surface Access team is responsible for providing our passengers with a smooth journey to and from our airport. They take care of the car parks and the rail station and support our passengers with any queries, ensuring that they receive the seamless, quick, and friendly experience that they have come to expect here at London Southend Airport. The day-to-day responsibilities include:

• Assisting customers face to face, over the phone, via email, and over the intercom.
• Updating all notice boards with current information.
• Operating the ticket gates at the train station and the car park barriers.
• Emptying and loading the pay machines.
• Monitoring the CCTV and conducting patrols of the surface access areas.
• Fully embodying the Airport's ‘One Team’ culture and understanding that there may be times when required to undertake other activities to support the needs of the business.
• Being aware that the Airport operates 24/7, which may include working early mornings, late nights, overnight, weekends, and bank holidays.

Skills, Knowledge and Expertise

To undertake this role, you need the following skills:

• Ability to work independently and as part of a team.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess the necessary skills, we would like to share more about our outstanding benefits package, designed with the wellbeing and job satisfaction of every colleague in mind. Here’s a small insight into some of our amazing benefits:

• Apprenticeships – we offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while at work. These courses are fully funded and available in a variety of disciplines.
• Medicash - London Southend Airport funds cover for all airport colleagues, giving access to virtual GP & Physio appointments, the Skin Vision app, several retail discounts, and a bespoke healthcare cash plan.
• Access to a Wellbeing app with features such as a mood tracker, live chat, or telephone counselling service.
• Employee Assistance Programme for confidential support and guidance on health and legal issues.
• ‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders providing support to colleagues.
• Cycle to Work Scheme offering savings of up to 21-39% RRP on bikes and accessories.
• World Duty Free Discount.

Sound good? Hit that apply button; we can’t wait to hear from you!