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- Tasks: Provide top-notch service to passengers and manage check-in and boarding processes.
- Company: Major airport operator in Southend-on-Sea with a focus on passenger experience.
- Benefits: Discounted gym memberships, career progression through apprenticeships, and flexible hours.
- Why this job: Join a vibrant team and make every passenger's journey memorable.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Full-time or part-time roles available with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A major airport operator in Southend-on-Sea seeks a Passenger Experience Assistant to provide excellent service for our passengers. This full-time or part-time role involves attending to passenger needs, managing check-in, supporting boarding, and ensuring a welcoming atmosphere.
Candidates should be strong communicators with customer service experience.
The position offers a range of benefits including discounted gym memberships and apprenticeships for career progression.
Passenger Experience Lead - Front of House in Southend-on-Sea employer: London Southend Airport Company Limited
Contact Detail:
London Southend Airport Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Experience Lead - Front of House in Southend-on-Sea
✨Tip Number 1
Get to know the company! Research the airport operator and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in enhancing passenger experience.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, consider role-playing common scenarios with a friend or family member. This will help you feel more confident when interacting with passengers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows that you're proactive and serious about joining our team in providing top-notch service to passengers.
We think you need these skills to ace Passenger Experience Lead - Front of House in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Passenger Experience: When writing your application, let your enthusiasm for providing excellent service shine through. We want to see how much you care about making passengers feel welcome and supported during their journey.
Highlight Relevant Experience: Make sure to showcase any customer service experience you have. We love seeing examples of how you've gone above and beyond to help others, so don’t hold back on those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at London Southend Airport Company Limited
✨Know the Company
Before your interview, do a bit of research on the airport operator. Understand their values, mission, and what they stand for in terms of passenger experience. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples from your past experiences where you went above and beyond for a customer. Think about situations where you resolved issues or created a welcoming atmosphere, as these stories will resonate well with the interviewers.
✨Practice Your Communication
Strong communication is key for this position. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it’s the right fit for you. Consider asking about the team dynamics, training opportunities, or how they measure success in passenger experience.
