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- Tasks: Ensure a clean and welcoming environment for passengers at London Southend Airport.
- Company: Join a growing airport with a focus on colleague development and progression.
- Benefits: Enjoy apprenticeships, health cover, gym discounts, and mental health support.
- Other info: Flexible shifts available, including weekends and bank holidays.
- Why this job: Be the friendly face that enhances passenger experiences every day.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 12 - 14 £ per hour.
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.
As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before.
About the role
Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport. As one of the first faces our passengers see, they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met.
Responsibilities include:
- Attending to the needs and requests of all passengers.
- Performing deep cleans of the terminal and aircraft.
- Managing the waste management of the airport.
- Managing the Legionella Risk following the regime set by my line manager.
- Controlling COSHH.
- Providing assistance to vulnerable passengers with reduced mobility or hidden disabilities.
- Assisting Food & Beverage and Retail outlets throughout the terminal.
- Embodying the Airports ‘One Team’ culture and undertaking other activities to support the needs of the business.
The Airport operates 24/7, so you may be scheduled to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
To undertake this role, you need the following skills:
- Strong communication skills.
- Ability to work effectively on your own and as part of a team.
- Customer service experience with a commitment to delivering the highest standards.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits Package
We take great pride in our outstanding benefits package, designed with the wellbeing and job satisfaction of every colleague in mind:
- Apprenticeships – gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while at work.
- Medicash - access to virtual GP & Physio appointments, retail discounts, and a bespoke healthcare cash plan.
- Access to a Wellbeing app with features such as a mood tracker and counselling services.
- Employee Assistance Programme for confidential support with health and legal issues.
- ‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders available for support.
- Cycle to Work Scheme with savings on bikes and accessories.
- World Duty Free Discount.
Sound good? Hit that apply button, we can’t wait to hear from you!
Passenger Experience Assistant - Cleaning Specialist - 16hrs per week employer: London Southend Airport Company Limited.
Contact Detail:
London Southend Airport Company Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Experience Assistant - Cleaning Specialist - 16hrs per week
✨Tip Number 1
Get to know the airport! Familiarise yourself with London Southend Airport's layout and services. This will not only help you feel more confident during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since being a strong communicator is key for this role, try role-playing common passenger scenarios with friends or family. This will help you articulate your thoughts clearly and effectively.
✨Tip Number 3
Show your customer service experience! Think of specific examples from your past roles where you went above and beyond for customers. Sharing these stories can really make you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and genuinely interested in joining our SENsational team!
We think you need these skills to ace Passenger Experience Assistant - Cleaning Specialist - 16hrs per week
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the airport. A bit of charm goes a long way!
Tailor Your Application: Make sure to tailor your application to the Passenger Experience Assistant role. Highlight any relevant experience you have in customer service or teamwork, and connect it back to what we do at London Southend Airport. It shows us you’re serious about joining our SENsational team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re looking for strong communicators, so make every word count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits package right there!
How to prepare for a job interview at London Southend Airport Company Limited.
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Passenger Experience Assistant. Familiarise yourself with tasks like deep cleaning, waste management, and assisting passengers with reduced mobility. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond to help someone, as this will highlight your commitment to delivering high standards of service.
✨Emphasise Teamwork and Communication
The job requires strong communication skills and the ability to work well in a team. Be ready to discuss how you've successfully collaborated with others in past roles. Mention any experiences where you had to adapt your communication style to meet the needs of different team members or customers.
✨Be Ready for Flexibility
Since the airport operates 24/7, it's important to show that you're flexible with your availability. Prepare to discuss your willingness to work various shifts, including early mornings and weekends. This will demonstrate your commitment to being a reliable team member.