At a Glance
- Tasks: Assist passengers with check-in, boarding, and provide excellent customer service.
- Company: Join the dynamic team at London Southend Airport, a key employer in Southend City.
- Benefits: Enjoy competitive pay, apprenticeships, health cover, gym discounts, and mental health support.
- Other info: Flexible shifts available, with opportunities for career progression and personal development.
- Why this job: Be the friendly face of the airport and make a real difference in passenger experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 21 - 39 £ per hour.
- Passenger Experience Assistant - 37.5hrs per week - FTC expiring 31st October 2026
- About London Southend Airport
Our SENsational colleagues are what make our airport thrive.
Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression.
A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.
As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community.
We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time as ever to join our airport.
As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more.
There really isn’t a better time to join team SENsational
About the role
Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport, as one of the first faces our passengers see they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met.
We bet you’re thinking “so what is it I will actually be doing day to day?” well….
- I will attend to the needs and requests of all passengers.
- I will check passengers and their baggage in for their flights at the check in desks.
- I will support with the boarding of passengers onto their flights via the departure gates.
- I will provide supported movement to passengers who require it, for example, someone with reduced mobility.
- I will cover duties in the Food & Beverage and Retail outlets across the terminal.
- I will assist the cleaning team throughout my shift, ensuring our high standards of presentation are maintained throughout the airport.
- I will provide assistance to passengers and customers within our Surface Access facilities.
- I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
- I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays
Skills, Knowledge and Expertise
Sounds good so far?
You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills:
- I am a strong communicator
- I can work effectively on my own and as part of a team
- I have customer service experience and always strive to deliver the highest standards
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package.
We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind!
Here’s a small insight into some of our amazing benefits.
- Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work.
These courses are fully funded and available in a huge variety of disciplines.
- Medicash - London Southend Airport fund cover for all airport colleagues.
Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
- ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
- Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories
- World Duty Free Discount.
The pay range for this role is
- 13.10 - 13.10 GBP per hour (London Southend Airport)
- #J-18808-Ljbffr
Passenger Experience Assistant - 37.5hrs per week - FTC expiring 31st October 2026 employer: London Southend Airport Company Limited.
London Southend Airport Company Limited is an exceptional employer, offering a dynamic work environment that prioritises employee well-being and career growth. With a focus on customer-centric strategies and innovative marketing practices, employees are encouraged to develop their skills while contributing to the airport's brand evolution. Located in a vibrant area, the company provides unique opportunities for networking and collaboration within the travel and retail sectors.
Contact Details:
London Southend Airport Company Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Experience Assistant - 37.5hrs per week - FTC expiring 31st October 2026
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London Southend Airport Company Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London Southend Airport Company Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Experience Assistant - 37.5hrs per week - FTC expiring 31st October 2026
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London Southend Airport Company Limited.:Your cover letter is your chance to shine! Tell us why you want to work at London Southend Airport Company Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London Southend Airport Company Limited.!
How to prepare for a job interview at London Southend Airport Company Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
