At a Glance
- Tasks: Be the friendly face at the airport, helping passengers with check-in and boarding.
- Company: Join a vibrant team at London Southend Airport, dedicated to excellent service.
- Benefits: Enjoy competitive pay, health perks, gym discounts, and fully funded apprenticeships.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
- Why this job: Make a difference in passenger experiences while gaining valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13.1 - 13.1 £ per hour.
Location: London Southend Airport, Southend-on-Sea, England, United Kingdom
About the role
Passenger Experience Assistants are the first point of contact for passengers, responsible for ensuring a high standard of service and presentation at the airport.
- Attend to the needs and requests of all passengers.
- Check passengers and baggage in at check-in desks.
- Support boarding at departure gates.
- Provide assistance to passengers with reduced mobility.
- Cover duties in Food & Beverage and Retail outlets.
- Assist cleaning team to maintain high standards of presentation.
- Assist passengers and customers within Surface Access facilities.
- Embody the Airports “One Team” culture, ready to undertake other activities as required.
- Will work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
We are looking for candidates with:
- Strong communication skills.
- Ability to work independently and as part of a team.
- Customer service experience with a commitment to high standards.
Benefits
- Apprenticeships – fully funded courses from level 3 to level 7.
- Medicash – fund cover for virtual GP & Physio appointments, retail discounts, and a healthcare cash plan.
- Wellbeing app – mood tracker, live chat, telephone counselling.
- Employee Assistance Programme – support for health and legal issues.
- Gym discounts – up to 25% off memberships at over 3,800 gyms.
- Mental Health First Aiders – full-time support at the airport.
- Cycle to Work Scheme – up to 39% savings on bikes and accessories.
- Costco Membership scheme.
- World Duty Free Discount.
- Arriva bus discounts.
Compensation
£13.10 per hour (London Southend Airport)
Equal Opportunities
We are committed to providing equal opportunities and creating an inclusive environment for all colleagues.
Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026 employer: London Southend Airport Company Limited.
At London Southend Airport, we pride ourselves on being an exceptional employer that values our team members and their contributions to passenger experiences. With a strong focus on employee wellbeing, we offer a range of benefits including fully funded apprenticeships, mental health support, and discounts on gym memberships, all within a vibrant and inclusive work culture. Join us in delivering outstanding service while enjoying opportunities for personal growth and development in a dynamic airport environment.
Contact Details:
London Southend Airport Company Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like London Southend Airport Company Limited. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at London Southend Airport Company Limited. and let us see your personality shine through!
We think you need these skills to ace Passenger Experience Assistant - 14hrs per week - FTC expiring 31st October 2026
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and London Southend Airport Company Limited..
Get Familiar with Our Brand:Before applying, take some time to learn about London Southend Airport Company Limited. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at London Southend Airport Company Limited.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress London Southend Airport Company Limited..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which London Southend Airport Company Limited. will surely appreciate.
