Marketing & External Communications Manager

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational.

About the role

As Marketing and External Communications Manager at London Southend Airport I develop and deliver London Southend Airport’s brand positioning by taking a customer-centric approach. My goal is to ‘Own’ the passenger relationship.

You’re probably thinking “so what is it I will actually be doing day to day?” well….I will:

• Manage the development of content that delivers a single identity and tone of voice across all marketing channels.
• Manage the development of external communications providing data and content to support our airlines.
• Work with the airport’s senior leadership team to develop the airport’s website content.
• Work with the non‑aeronautical team to support the delivery of their marketing objectives.
• Manage the deployment of effective visual communications throughout the passenger journey.
• Develop creative PR strategies to increase the airport's exposure through traditional and social media.
• Effectively manage external crisis communications when required.
• Collate any available consumer data to support accurate campaign targeting.
• Fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.

Skills, Knowledge and Expertise

This is a key role in helping to support the airport’s ambitious growth plans, we are looking for the successful candidate to have key knowledge and experience. If you possess the below, you have everything required to excel in this position:

• Demonstrable marketing experience, gained in the retail or travel sector, or within a recognised media/marketing agency.
• Experience in digital marketing – website, SEO and social.
• Experience in successfully influencing and managing internal stakeholder relationships.
• Experience in reputational and crisis communications.
• Experience in CRM Management.
• Proficient in Canva, PowerPoint and WordPress (or similar CMS).
• Fluent in English, with the ability to perfect copy and deliver concision.

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.

Benefits

• Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
• Cycle to Work Scheme giving a saving of up to 21-39% RRP on bikes and accessories.
• World Duty Free Discount.

Sound good? Hit that apply button, we can’t wait to hear from you!

The pay range for this role is: 35,000 - 45,000 GBP per year.