F&B Duty Supervisor - Front of House 35hrs per week

About London Southend Airport

Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.

As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.

Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before.

About the role

As Food & Beverage Duty Supervisor, I work alongside the General Managers to support the delivery of the high-quality experience our passengers have grown to expect. I lead and develop a team of F&B Team Members and foster a culture of continuous improvement across all aspects of the department.

Key responsibilities:

• I support the General Managers in the day-to-day operation of all F&B outlets, SkyLife Lounge, SkyCafe’s and the Navigator Pub.
• I will lead, develop and inspire the F&B Team members.
• I will be responsible for ensuring that the department work in line with all policies and procedures in line with Level 5 food safety, HACCP processes and Allergen regulations.
• I will be responsible for ensuring that all required reporting is documented.
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays.

Skills, Knowledge and Expertise

This is a key role to support with the smooth day-to-day running of the Food & Beverage Department so there are some specific skills and experience we would like the successful candidate to possess:

• I hold a minimum of a level 2 in Food Safety.
• I have proven successful experience in a Food & Beverage supervisory role.
• I am confident working in a high-volume hospitality environment.
• I am able to demonstrate a strong track record of performing against CX, sales and cost control targets.
• I possess strong knowledge of food safety, licensing laws, allergen legislation (including Rachel’s Law) and HACCP principles.
• Although it is not a requirement of the role, it would be advantageous if you have experience working with Shield Safety (or a similar system).

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind!

Here’s a small insight into some of our amazing benefits:

• Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
• Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
• Cycle to Work Scheme giving a saving of up to 21-39% RRP on bikes and accessories.
• World Duty Free Discount.

Sound good? Hit that apply button, we can’t wait to hear from you!