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- Tasks: Serve customers, prepare food and beverages, and maintain cleanliness in a vibrant airport setting.
- Company: Join London Southend Airport, a growing hub committed to colleague development and community inclusion.
- Benefits: Enjoy perks like funded apprenticeships, health coverage, gym discounts, and a supportive wellbeing programme.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to memorable passenger journeys.
- Qualifications: Customer service experience and knowledge of food safety are essential; teamwork skills are a must.
- Other info: Flexible shifts available, including weekends and holidays; perfect for students seeking part-time work.
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role; the sky is the limit here at LSA.
As one of the key employers for Southend City, we aim to ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, including Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and more. There really isn’t a better time to join team SENsational.
About the role
Our Food and Beverage department is key in providing our passengers with a smooth and positive journey through our airport. Our F&B Assistants work across the premium lounges, bars, restaurants, and cafes in the terminal. Here’s what you will be doing day to day:
- Serve customers at their table and at till point.
- Prepare hot and cold beverages.
- Prepare some hot food items and deliver them to our customers' tables.
- Responsible for stock rotation and replenishment.
- Maintain cleanliness of equipment, floors, and tables.
- Support with stock deliveries.
- Work with my team and colleagues from other departments to consistently deliver exemplary service.
- Embody the Airport's ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
- Understand that the Airport operates 24/7, so I may be scheduled and expected to work any shift during operating hours, including early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
To undertake this role, you need the following skills and experience:
- The ability to work independently and as part of a team.
- Experience in customer service.
- Knowledge in Food Safety.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. Here’s a small insight into some of our amazing benefits:
- Apprenticeships – we offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while being at work. These courses are fully funded and available in a variety of disciplines.
- Medicash - London Southend Airport funds cover for all airport colleagues, giving access to virtual GP & Physio appointments, the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat, or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal-related issues.
- ‘My Gym Discounts’ offering up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders - We have qualified and experienced mental health first aiders working full-time at London Southend Airport who are on hand to provide support.
- Cycle to Work Scheme providing savings of up to 21-39% RRP on bikes and accessories.
- World Duty Free Discount.
Sound good? Hit that apply button; we can’t wait to hear from you!
The pay range for this role is: 11.96 - 11.96 GBP per hour (London Southend Airport)
F&B Assistant - 9 month FTC - 25 hours per week employer: London Southend Airport Company Limited
Contact Detail:
London Southend Airport Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Assistant - 9 month FTC - 25 hours per week
✨Tip Number 1
Familiarise yourself with the airport's culture and values. Understanding the 'One Team' ethos will help you demonstrate your alignment with their mission during any interactions.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role is heavily focused on serving passengers, sharing specific examples of how you've excelled in customer service can set you apart.
✨Tip Number 3
Be prepared to discuss your knowledge of food safety. This is a key requirement for the role, so showing that you understand the importance of hygiene and safety standards will be beneficial.
✨Tip Number 4
Demonstrate your flexibility regarding shift patterns. The airport operates 24/7, so expressing your willingness to work various shifts, including weekends and holidays, will show your commitment to the role.
We think you need these skills to ace F&B Assistant - 9 month FTC - 25 hours per week
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an F&B Assistant at London Southend Airport. Highlight your customer service experience and any relevant food safety knowledge in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to work both independently and as part of a team, as well as any previous roles in customer service or food and beverage.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at London Southend Airport and how you can contribute to their 'One Team' culture.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at London Southend Airport Company Limited
✨Show Your Customer Service Skills
Since the role involves direct interaction with customers, be prepared to share examples of your previous customer service experiences. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Teamwork
The job requires working closely with colleagues from various departments. Be ready to discuss instances where you successfully collaborated with a team to achieve a common goal, showcasing your ability to embody the 'One Team' culture.
✨Understand Food Safety
Knowledge of food safety is crucial for this position. Brush up on basic food safety practices and be prepared to discuss how you would ensure compliance in your daily tasks.
✨Be Flexible with Availability
The airport operates 24/7, so flexibility is key. During the interview, express your willingness to work various shifts, including early mornings, late nights, weekends, and bank holidays, to show that you are committed to the role.
