At a Glance
- Tasks: Lead the SkyLife Lounge and SkyCafe to deliver top-notch experiences for passengers.
- Company: Join a dynamic team at London Southend Airport, focused on hospitality excellence.
- Benefits: Enjoy fully funded apprenticeships, health cover, gym discounts, and mental health support.
- Other info: Flexible shifts available, including weekends and holidays, with great career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in high-volume hospitality and team management is essential.
The predicted salary is between 40000 - 40000 € per year.
About the role
Working across the SkyLife Lounge and SkyCafe outlets, I am responsible for the delivery of the consistent high-quality experience our passengers have grown to expect. Although my area of expertise is within the SkyLife Lounge and SkyCafe, I work with the F&B Leadership teams to develop and maintain a culture of continuous improvement across all aspects of the department.
Key Responsibilities
- I will be responsible for driving the EBITDA of both the Lounge and the Café.
- I will be responsible for the development of the Duty Supervisors and Team Members in the Lounge/Café, with the goal to deliver industry leading standards.
- I will be responsible for effective, dynamic resource management including deployment, recruitment, training, holiday planning and absence reduction.
- I will work with the Head of Food & Beverage and the Head of Commercial Optimisation to develop and implement improvements to the Lounge & Café’s.
- I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
- I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays.
Skills, Knowledge and Expertise
- I have experience successfully managing a high-volume hospitality environment.
- I have experience managing and developing a team.
- I hold a minimum of Food Safety Level 2.
- I hold current in-depth knowledge of food safety, licensing laws, allergen legislation and HACCP principles.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
- Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
- Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues.
- ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support.
- Cycle to Work Scheme giving a saving of up to 21-39% RRP on bikes and accessories.
- World Duty Free Discount.
Pay: 40,000 GBP per year (London Southend Airport)
Assistant General Manager employer: London Southend Airport Company Limited.
At London Southend Airport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters continuous improvement and employee development. As an Assistant General Manager, you will benefit from fully funded apprenticeships, comprehensive health support through Medicash, and access to mental health resources, all while working in a dynamic environment that values teamwork and innovation. Join us to not only advance your career in hospitality but also to be part of a community that prioritises your wellbeing and professional growth.
Contact Detail:
London Southend Airport Company Limited. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at London Southend Airport. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on food safety regulations and hospitality management trends. Show us you’re not just a candidate, but the perfect fit for our team.
✨Tip Number 3
Be ready to showcase your leadership skills! We want to see how you’ve developed teams in the past. Share specific examples of how you’ve driven performance and improved service standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our ‘One Team’ culture.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experience aligns with our commitment to delivering high-quality experiences at the SkyLife Lounge and SkyCafe.
Highlight Team Development Skills:Make sure to emphasise your experience in managing and developing teams. We’re all about fostering a culture of continuous improvement, so share examples of how you've successfully trained and motivated your team members.
Be Specific About Your Experience:Don’t just list your previous roles; dive into the details! We want to know about your hands-on experience in high-volume environments and how you’ve tackled challenges in resource management and food safety.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at London Southend Airport Company Limited.
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety, licensing laws, and HACCP principles. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry's standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in high-volume hospitality environments. Highlight specific instances where you drove improvements or handled challenges, as this will demonstrate your capability to lead effectively.
✨Embrace Flexibility
Since the role requires working various shifts, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you’ve had to be flexible with your schedule, as this will show that you’re a team player who embodies the 'One Team' culture.
✨Ask Thoughtful Questions
Prepare some insightful questions about the SkyLife Lounge and SkyCafe operations or the company culture. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
