At a Glance
- Tasks: Deliver top-notch IT support to staff and students across multiple campuses.
- Company: Join a dynamic college environment with a supportive IT team.
- Benefits: Gain experience with modern tech, flexible hours, and career development opportunities.
- Other info: Opportunity to work with AI tools and contribute to service improvements.
- Why this job: Make a real impact by enhancing IT services for teaching and learning.
- Qualifications: Experience in desktop support, Microsoft technologies, and problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
We are looking for a highly motivated and customer-focused IT 2nd Line Service & Support Engineer to join our IT Services team on a fixed-term maternity cover contract.
This is an exciting opportunity to play a key role in delivering high-quality IT support across a dynamic, multi-site college environment.
You will provide both 1st and 2nd line technical support, ensuring staff and students can rely on stable and effective IT services to support teaching and learning.
- What You'll Be Doing
- Providing excellent customer service and technical support to staff and students across multiple campuses
- Diagnosing and resolving hardware, software, network and user issues in a timely manner
- Carrying out proactive checks in classrooms and learning spaces to prevent issues before they arise
- Supporting system monitoring and maintenance activities
- Logging and managing incidents via the service desk system (TOPdesk)
- Identifying recurring issues and contributing to service improvements
- Creating and maintaining technical documentation and knowledge articles
- Supporting and mentoring junior IT staff and apprentices
- Technical Experience Required
- Desktop support and end-user computing environments
- Windows 11 support and deployment
- Microsoft 365 (O365) administration and troubleshooting
- AI-enabled tools (e. g. Copilot, automation, or emerging workplace AI technologies)
- Microsoft SCCM / Endpoint Configuration Manager for device management and deployment
- In Addition, You Will Be
- Passionate about delivering excellent IT support and customer service
- A strong problem solver who takes ownership of issues through to resolution
- Confident working across a range of Microsoft technologies
- Able to prioritise workload and work effectively under pressure
- A team player who can also work independently
- Proactive, organised, and committed to continuous improvement
Desirable (but not essential)
- Experience with Cisco/HP networks and VLANs
- Knowledge of ITIL processes or an ITIL Foundation qualification
- Experience working in a busy service desk or IT support environment
Monday-Thursday: 8:00am – 8:00pm Friday: 8:00am – 5:00pm Flexibility is required to work within these hours.
Why Join Us?
- Be part of a supportive, collaborative IT team
- Gain experience across a large, multi-site environment
- Work with modern technologies including AI tools and cloud platforms
- Contribute to key projects and service improvements
- Develop your technical skills and career
- #J-18808-Ljbffr
IT 2nd Line Service & Support Engineer employer: London South East Colleges
As a Safeguarding Officer at our College, you will be part of a dedicated team that prioritises the safety and well-being of our students in a supportive and inclusive environment. We offer comprehensive training and professional development opportunities to help you grow in your role, alongside a collaborative work culture that values respect and open communication. Located in a vibrant community, our College provides unique advantages such as access to various student support services and a commitment to fostering a safe educational space for all.
Contact Details:
London South East Colleges Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT 2nd Line Service & Support Engineer
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at London South East Colleges that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT 2nd Line Service & Support Engineer
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at London South East Colleges, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at London South East Colleges can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at London South East Colleges will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at London South East Colleges
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at London South East Colleges. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at London South East Colleges.
