At a Glance
- Tasks: Provide front-of-house service and support IT operations at Heron Academy.
- Company: Join a diverse and inclusive school environment focused on growth and support.
- Benefits: Gain valuable experience in customer service and IT while working in a vibrant setting.
- Other info: Opportunities for personal development and a supportive team atmosphere.
- Why this job: Be the welcoming face of the school and help enhance digital learning for everyone.
- Qualifications: Strong organisational skills and a passion for technology and customer service.
The predicted salary is between 20000 - 25000 £ per year.
At Heron Academy, we are seeking an exceptionally organised, proactive and talented individual to join our team as a Reception and IT Assistant. We are looking for someone who can provide a warm and professional front‑of‑house service while supporting the smooth operation of the school’s IT systems.
We are seeking to appoint a highly motivated and committed individual who thrives in a busy environment, can manage multiple priorities, and is confident in providing administrative and technical support to pupils, staff, parents and visitors. Demonstrating your passion for excellent customer service and technology, you will be a welcoming presence at reception, acting as the first point of contact for the school. You will also play a key role in supporting day‑to‑day IT operations, troubleshooting basic technical issues, maintaining equipment, and helping to ensure that staff and pupils can make the most of our digital resources. You will be an effective communicator, able to think on your feet, work collaboratively, and contribute positively to the life of the school.
Equal Opportunities
London South East Academies Trust is fully committed to being an Equal Opportunities Employer and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status.
As a Disability Confident Committed employer, we will offer an interview to applicants who declare a disability and meet the essential criteria for the role. As the Trust supports children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children’s and/or Adult’s Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self‑disclosure is required as part of the recruitment process, and failure to make a full disclosure or to provide sight of a DBS certificate is likely to result in withdrawal of an offer. The Trust’s DBS policy on the recruitment of ex‑offenders is available on request.
All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.
Reception and IT Assistant in London employer: London South East Academies Trust
At East Sussex Skills Academy, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment in Bexhill on Sea. Our commitment to employee growth is reflected in our continuous professional development opportunities, while our collaborative culture ensures that every team member feels valued and empowered to make a meaningful impact on the lives of young learners. Join us and be part of a passionate team that prioritises the well-being and success of both staff and students alike.
Contact Details:
London South East Academies Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception and IT Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at London South East Academies Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like London South East Academies Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and IT Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to London South East Academies Trust:Your cover letter is your chance to shine! Tell us why you want to work at London South East Academies Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at London South East Academies Trust!
How to prepare for a job interview at London South East Academies Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
