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- Tasks: Support students from admission to graduation, focusing on retention and engagement.
- Company: Join London South Bank University, a leading institution dedicated to student success.
- Benefits: Enjoy 26.5 days of holiday, professional development, and flexible working options.
- Why this job: Make a real impact on student lives while working in a diverse and supportive environment.
- Qualifications: Degree-educated with experience in student support and excellent organisational skills required.
- Other info: Flexible working arrangements and potential sponsorship available for the right candidate.
The predicted salary is between 30000 - 42000 £ per year.
Turning Passion into Purpose. London South Bank University is excited to be recruiting for the post of Student Engagement Advisor to join the Student Operations team. This department provides central support for students throughout their time at the University from admission through to graduation and to manage and develop a range of operations and systems.
The role focuses on managing student caseloads to support retention and re-engagement, contributing to attendance monitoring and the extenuating circumstances process. The postholder will work closely with academic staff to support at-risk students through timely interventions and identifying barriers to success.
About You
We are looking to hear from candidates who have the following skills/experience:
- Enthusiastic, pro-active individual to become part of the team, based at the Southwark Campus.
- Strong customer-focused and professional approach for the student facing nature of this team.
- Practical administration experience and used to working to support students both face-to-face and online.
- Experience in managing a student caseload.
- Excellent organisational and administrative skills, meticulous attention to detail.
- Ability to prioritise workloads and maintain accurate records, meet strict deadlines and perform effectively under pressure.
The ideal candidate will be degree-educated, highly motivated, and have a solid understanding of student engagement in UK and international higher education. Experience with student support services, engagement systems, and relevant policies—particularly around data, compliance, and ethics—is highly desirable.
A full list of key responsibilities and the required skills and experience for this role can be found on the attached Candidate Pack.
Benefits of Working with Us:
As a leading Higher Education Institution, LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.
How to Apply:
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.
For an informal conversation ahead of applying, please contact the hiring manager for this position: Abigail Benyah abigail.benyah@lsbu.ac.uk Student Engagement Supervisor.
Key Dates:
The closing date for applications is 23:59 22nd June 2025. Interview/assessment - week commencing 7th July 2025. Exact dates for interviews will be confirmed closer to the time. Please kindly note that interviews may be slightly later than the date advertised.
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
Depending on the individual circumstances of the candidate, this role may be eligible for sponsorship under the UKVI Skilled Worker route. More details on this can be found within the candidate pack.
We reserve the right to close the vacancy early, should we receive sufficient applications. If you have any questions related to your application, please email the recruitment team hrdsr@lsbu.ac.uk.
Student Engagement Advisor employer: London South Bank University
Contact Detail:
London South Bank University Recruiting Team
abigail.benyah@lsbu.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Student Engagement Advisor
✨Tip Number 1
Familiarise yourself with the specific challenges faced by students in higher education. Understanding issues like retention and engagement will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Student Engagement Advisors, if possible. They can provide insights into the role and share tips on how to effectively support at-risk students.
✨Tip Number 3
Prepare examples of how you've successfully managed caseloads or supported students in previous roles. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 4
Research LSBU's student support services and engagement systems. Being knowledgeable about their specific policies and practices will show your genuine interest in the position.
We think you need these skills to ace Student Engagement Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and required skills for the Student Engagement Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in student support services and administration. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the university. Provide specific examples of how you have successfully managed student caseloads or contributed to student engagement in previous roles.
Follow Application Instructions: Make sure to follow the application instructions provided in the candidate pack. Submit all required documents via the 'Apply Online' button and ensure everything is complete before the closing date.
How to prepare for a job interview at London South Bank University
✨Show Your Passion for Student Engagement
Make sure to express your enthusiasm for supporting students and enhancing their university experience. Share specific examples of how you've engaged with students in the past, whether through direct support or initiatives that fostered a sense of community.
✨Demonstrate Your Organisational Skills
Given the role's focus on managing caseloads and maintaining accurate records, be prepared to discuss your organisational strategies. Highlight any tools or methods you use to prioritise tasks and manage deadlines effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations involving at-risk students. Think about potential barriers to success students might face and how you would intervene to support them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Policies
Research student support services and engagement systems relevant to UK higher education. Be ready to discuss compliance and ethical considerations in your approach to student engagement, as this knowledge will demonstrate your preparedness for the role.