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- Tasks: Assist library users, answer enquiries, and maintain IT resources.
- Company: Join London South Bank University, a leading institution in Higher Education.
- Benefits: Enjoy 26.5 days holiday, professional development, and flexible working options.
- Why this job: Gain valuable skills in a supportive environment while making a difference in students' lives.
- Qualifications: Ideal for recent graduates with strong communication and IT skills.
- Other info: This is a fixed-term role for two years, based at Southwark Campus.
The predicted salary is between 27000 - 36000 £ per year.
An exciting opportunity has arisen for a Learning Resources and Skills Advisor at London South Bank University. This is a developmental post running over a 2-year fixed-term period (Term-time only) and is suitable for new graduates interested in a career in Higher Education, Libraries or IT support.
Alongside colleagues in the Customer Services Team, they will assist library users in finding materials, answer student enquiries on a range of topics, and ensure the library environment is conducive to study including reshelving items. The post is suitable for a graduate and will be based at our Southwark Campus main library.
The postholder will be part of our Technical Resources Team within Customer Services who manage and maintain the student facing IT in our buildings, including roughly 300 PCs, Macs and laptops. There may be occasional visits required to other LSBU campus sites.
This post will provide holders with the skills and experience to assume roles across the HE library and IT support sectors and will benefit from an in-house staff development programme. The training aspect of this post will also include the opportunity to attend presentations and learning events on the other areas of the library’s work – study skills, digital skills training, archives and open access provision, acquisitions, and library systems; and to take part in external library visits and learning events in the HE/FE sector.
About you: We are looking for an enthusiastic customer service professional with excellent communication, teamwork practical IT skills to join our team.
Benefits and How to Apply: As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum (pro-rata for the number of weeks), professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below. The closing date for applications is Sunday 6th July 2025 23.59pm. Interview/assessment - week commencing 14th-21st July 2025.
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
This role is not eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack. If you have any questions related to your application, please email the recruitment team hrdsr@lsbu.ac.uk.
We reserve the right to close the vacancy early, should we receive sufficient applications.
Graduate Learning Resources and Skills Advisor (Tech Resources) employer: London South Bank University
Contact Detail:
London South Bank University Recruiting Team
hrdsr@lsbu.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Learning Resources and Skills Advisor (Tech Resources)
✨Tip Number 1
Familiarise yourself with the specific technologies and resources used at LSBU. Understanding the library systems and IT support tools they employ will give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of LSBU, especially those in similar roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role heavily involves assisting library users, having specific examples ready will demonstrate your capability and enthusiasm for helping others.
✨Tip Number 4
Stay updated on trends in higher education and library services. Being knowledgeable about current challenges and innovations in these areas will allow you to engage in meaningful conversations during the interview process.
We think you need these skills to ace Graduate Learning Resources and Skills Advisor (Tech Resources)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Graduate Learning Resources and Skills Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your educational background, relevant skills, and any experience in customer service or IT support. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the institution. Highlight specific experiences that showcase your communication skills, teamwork, and practical IT abilities. Make sure to address why you are interested in working in Higher Education.
Follow Application Instructions: Pay close attention to the application instructions provided in the candidate pack. Ensure you submit all required documents via the 'Apply Online' button and double-check for any specific formatting or content guidelines.
How to prepare for a job interview at London South Bank University
✨Research the Institution
Before your interview, take some time to research London South Bank University. Understand its values, mission, and the specific role of the Learning Resources and Skills Advisor. This will help you tailor your answers and show genuine interest in the position.
✨Prepare for Customer Service Scenarios
As this role involves assisting library users and answering enquiries, be ready to discuss your customer service experience. Think of examples where you've successfully resolved issues or helped others, and be prepared to demonstrate your communication skills.
✨Showcase Your IT Skills
Since the role includes managing student-facing IT resources, highlight any relevant technical skills you possess. Be prepared to discuss your experience with PCs, Macs, and any software or tools that may be used in a library or educational setting.
✨Express Enthusiasm for Learning
This position is developmental, so convey your eagerness to learn and grow within the role. Discuss any relevant training or workshops you've attended, and express your interest in the in-house staff development programme mentioned in the job description.
