Course Support & Enquiry Supervisor

About Us

It’s an exciting time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology‑driven economy – rooted in London. Professional and technical education has been central to LSBU Group’s mission since our founding in 1892. Today, as London’s first integrated tertiary education group, we continue to lead the way on learner‑centred, skills‑focused education. Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.

Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers – united in our mission: to challenge social and economic inequalities through applied education, insight and partnership. We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.

Our new strategy, Connecting, sets out a bold, ambitious vision for LSBU Group and has been developed in collaboration with colleagues, student groups, partners and stakeholders. Focused on delivering good jobs for all our learners, we are proud to be employer and skills‑led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.

Working for us

Turning passion into purpose. Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society. To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference. At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution. You will be part of a great team, turning your passion into purpose.

The role

London South Bank University is excited to recruit a Course Support & Enquiry Supervisor within the Student Operations Department. This department engages in various academic collaborative activities at a variety of levels and stages. The team has a strategic, proactive, user‑focused, and fully integrated approach to student operations, providing central support for students throughout their time at the University from admission through to graduation. The role involves managing and developing a range of operations and systems key to the overall functioning of the Registrar’s Department.

The postholder will supervise the day‑to‑day delivery of an effective and efficient service supporting course management, including student enquiries, information, record maintenance, welcome and induction activities. The postholder will coordinate the team to be the “face” of Student Administration, providing a one‑stop service wherever possible by responding to students’ enquiries and working with other Student Administration teams and Professional Service Departments to ensure all queries are answered in a timely manner. The postholder will support and facilitate good communication between stakeholders, often dealing with sensitive and confidential matters in a time‑pressed environment, providing accurate information relating to all areas of course administration, interruptions and withdrawals. The postholder will line‑manage a number of Course Support & Enquiry Officers, assisting with their recruitment, inductions, conducting appraisals, one‑to‑ones, mentoring, training and staff development, and will be responsible for the allocation of their workload and approval of leave.

What You Will Bring

• Practical administration experience working in a higher education setting, supporting and resolving students’ concerns both face‑to‑face and online.
• Experience supervising team members to achieve common goals, and of day‑to‑day allocation of workload and re‑allocation of resources to ensure business continuity.
• Experience maintaining accurate records and using IT systems/software to gather and evaluate data and providing regular reports to key stakeholders.
• Experience developing and maintaining strong working relationships with key stakeholders across the University.
• Ability to use own initiative to plan, prioritise and organise own varied workload in a timely manner, approaching challenges and problems flexibly, creatively and proactively.
• Excellent organisational and administrative skills, with the ability to cope with high volumes of work and support team members during stressful periods in the academic year calmly and efficiently.

Benefits

We offer a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. The role is not eligible for sponsorship under the UKVI Skilled Worker route.

Application

The closing date for applications is 12 July 2026 at 23:59. Please submit your application online. Flexible working and reasonable adjustments are available; contact us to discuss any support you need. This role is not eligible for sponsorship under the UKVI Skilled Worker route.