Fees Collections Assistant (Fixed Term - 1 Year) in City of London

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Turning Passion into Purpose

London South Bank University are excited to be recruiting for the post of Fees Collections Assistant to join our dedicated Fees and Collections team. The team plays a vital role in supporting the University’s financial sustainability by ensuring accurate billing and timely collection of tuition fees and related income. Their work underpins LSBU’s commitment to delivering an outstanding student experience and maintaining strong financial governance.

The Fees Collections Assistant will provide essential support in managing student fee accounts and will play a key role in credit control and debt recovery processes. This includes proactively contacting students and sponsors regarding overdue balances, negotiating payment arrangements, and escalating cases where necessary in line with University policy. The postholder will work collaboratively across departments to resolve account discrepancies, maintain accurate financial records, and ensure compliance with relevant regulations.

This position offers the successful candidate the opportunity to develop expertise in debt collection and credit control within a higher education environment, managing sensitive financial conversations and supporting students through payment challenges. The role requires excellent attention to detail, strong communication skills, and the ability to work effectively in a fast-paced setting. Experience in finance, credit control, or customer service is desirable, and a proactive attitude and willingness to learn are equally important.

About You

• Experience in credit control and debt recovery, ideally within a finance or higher education environment.
• Strong ability to manage student fee accounts, including negotiating payment plans and handling sensitive financial conversations.
• Excellent communication and interpersonal skills, with the ability to provide clear and professional advice to students and sponsors.
• High level of accuracy and attention to detail when working with financial data and systems.
• Proficiency in using finance systems and Microsoft Office applications, particularly Excel.

The ideal candidate will be highly motivated, customer-focused, and able to work effectively in a fast-paced environment. Knowledge of credit control processes, debt collection best practices, and relevant regulations is desirable. Previous experience in a similar role or in a finance/customer service setting will be an advantage.

Benefits and How to Apply

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the “Apply Online” button below.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Jasmin Michael, Fees Collections Manager,

The closing date for applications is Wednesday 3rd December pm

Interview/assessment – week commencing Monday 15th December 2025

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

This role is not eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.

If you have any questions related to your application, please email the recruitment team

We reserve the right to close the vacancy early, should we receive sufficient applications.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Accounting/Auditing and Finance
• Industries: Higher Education

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