Student Support Assistant in London

These are paid student staff roles, open to London South Bank University students to work alongside their studies only.

Salary: £14.80 an hour (London Living Wage)

Hours of Work: Variable, averaging 6 to 8 hours a week, starting September 2026 - May 2027

Location: Borough Road Campus with occasional work at other SBSU sites required.

Closing Dates for Applications: 9:00am, Friday 17th July 2026

Are you interested in helping students at LSBU to overcome any issues they may have whilst at University? Do you enjoy helping people, providing them information to overcome their challenges? We are hiring for Student Support Assistants! These roles are part-time roles for LSBU students to take up alongside their studies.

Typical responsibilities in this role would include:

• Providing day-to-day advice and support assistance to LSBU students
• Carrying out all enquiries in a professional manner in person, on the telephone or via email.
• Reviewing case data to flag issues, and ensure data is complete and up to date.
• Playing an active role in the work of the Advice and Student Support Team and its projects.

We are looking for students to help us make sure LSBU students have answers to any query they have. As a Student Support Assistant, you will receive full training on how to answer students’ queries, signpost them to the help they need, and provide admin support to our Advice Service and other SU teams. Become an ambassador for the Student’s Union and a friendly face for your fellow students!

Process

To apply, you will need to:

• Submit a copy of your CV.
• Answer some questions about why you would be a good fit for SBSU.
• Answer some questions relating to your eligibility for employment.
• Provide some details about your individual identity (not mandatory).

Candidates will be shortlisted based on how well their application demonstrates they meet the criteria in the job description and person specification. Your CV will provide information on your education and work experience, and the application form has questions to give you a chance to show why you're a good fit for the Students' Union.

Applications should be submitted electronically on this page, via the ‘apply for this role’ button. The closing date for applications is 9:00am, Friday 17th July 2026. Applications submitted after this time will not be considered. Shortlisted candidates will receive an invitation to an interview, with a panel of SU staff and may also include some practical scenario-based tasks. It is anticipated that interviews will take place on Thursday 6th August.

Commitment to Equality, Diversity & Inclusion

SBSU’s simple vision of disrupting inequality is the heartbeat of the organisation and it is this which steers its decisions, practice, and priorities. It unifies our services, and it drives our staff to remove societal barriers so that all people can achieve their full potential. SBSU believes that in order to truly disrupt inequality for its members, it must also strive to do this for its workforce – in short, staff must experience it in order to deliver it! Our Union benefits enormously from having a team of staff with a range of diverse lived experiences. We understand that some life circumstances might be more complex, and that some will have had to overcome more barriers. We value the unique perspectives that are formed by an individual’s background and believe that ‘bringing your whole self to work’ is essential for informed decision making and collaboration and paves the way for high performance so we welcome applications from all, especially if your background and circumstances are traditionally under-represented in the workplace.