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- Tasks: Support IT services, manage user accounts, and assist with printing and software requests.
- Company: Join a leading institution focused on research and teaching in London.
- Benefits: Enjoy 30 days of annual leave, wellbeing days, and pension scheme membership.
- Why this job: Be part of a dynamic team, enhance your IT skills, and make a real impact.
- Qualifications: Degree level education or relevant experience in IT support is required.
- Other info: Full-time role with opportunities for training and career growth.
The predicted salary is between 39182 - 44847 £ per year.
The User Services & Administration Officer role is a second-line support-based function under the IT division of Operations and Support. You will be working in liaison with the IT Helpdesk, which delivers first line-support, and you will also work in collaboration with third line support and other teams as necessary.
You will assist with maintaining, supporting and developing the IT user services that support the research and teaching in the school which includes:
o User account administration, including managing network accounts, shared folders, drives, and mailbox access and configuration.
o Printing and Reprographics services, including managing printer configurations, troubleshooting issues, and assisting users with onsite printing.
o Secure file servers: handling requests for access to project file data.
o Ad-hoc purchasing requests processing for software such as the Adobe Suite and AutoCAD.
You will be providing specialist IT support to different areas of the School, including laboratories, Refectory, Reception and Finance.
You will occasionally cover the IT Helpdesk when required, either on our front desk or via phone support, which may also involve training or supervising of new or existing team members on Helpdesk standards and practices.
o You should be educated to degree level, or equivalent, or substantial relevant experience
o An IT support specialist with experience working in an IT service desk environment, with a strong customer focus – demonstrating a thorough understanding of customer needs.
o Well-developed communication skills and ability to explain complex information in a simple and concise manner.
The post is full-time 35 hours per week, 1 FTE and permanent.
The salary will be on the Professional Services salary scale, Grade 5 in the range £39,182- £44,847 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary "Wellbeing Days". Membership of the Pension Scheme is available. The post is based in London.
Applications should be made on-line via our jobs website. Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to jobs@lshtm.ac.uk.
The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.
Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.
Further details: Job Description
User Services & Administration Officer employer: London School of Hygiene & Tropical Medicine
Contact Detail:
London School of Hygiene & Tropical Medicine Recruiting Team
jobs@lshtm.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land User Services & Administration Officer
✨Tip Number 1
Familiarize yourself with the specific IT services and tools mentioned in the job description, such as user account administration and printing services. This knowledge will help you demonstrate your understanding of the role during any discussions or interviews.
✨Tip Number 2
Highlight your experience in a service desk environment by preparing examples of how you've successfully supported users in the past. Be ready to discuss specific situations where you resolved issues or improved user satisfaction.
✨Tip Number 3
Since communication skills are crucial for this role, practice explaining complex IT concepts in simple terms. You might even want to do a mock interview with a friend to refine your ability to convey information clearly.
✨Tip Number 4
Research the organization and its IT division to understand their goals and challenges. This insight will allow you to tailor your conversations and show how you can contribute to their success in user services and administration.
We think you need these skills to ace User Services & Administration Officer
Some tips for your application 🫡
Understand the Role: Make sure you thoroughly understand the responsibilities and requirements of the User Services & Administration Officer position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Strong Supporting Statement: The supporting statement is crucial. Address each selection criterion in detail, providing specific examples from your experience that demonstrate how you meet these criteria. Avoid generic statements and ensure you provide substantial content.
Highlight Communication Skills: Since the role requires well-developed communication skills, emphasize your ability to explain complex information clearly. Include examples where you've successfully communicated technical information to non-technical users.
Review and Submit: Before submitting your application, review all documents for clarity and accuracy. Ensure that your CV and supporting statement are free of errors and that they effectively showcase your qualifications and experiences relevant to the role.
How to prepare for a job interview at London School of Hygiene & Tropical Medicine
✨Understand the Role
Make sure you have a clear understanding of the User Services & Administration Officer role. Familiarize yourself with the responsibilities, such as user account administration and IT support functions, so you can discuss how your experience aligns with these tasks.
✨Showcase Your Customer Focus
Since this role requires a strong customer focus, prepare examples from your past experiences where you successfully addressed customer needs or resolved issues. Highlight your ability to communicate complex information in a simple manner.
✨Prepare for Technical Questions
Expect technical questions related to IT support and services. Brush up on your knowledge of network accounts, printer configurations, and secure file servers. Being able to demonstrate your technical expertise will be crucial.
✨Craft a Strong Supporting Statement
The supporting statement is essential for your application. Make sure to address each selection criterion with specific examples from your qualifications and experience. This will show that you are not only qualified but also genuinely interested in the position.
