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- Tasks: Lead digital education initiatives and support staff and students with tech tools.
- Company: Join the London School of Hygiene & Tropical Medicine, a top public health university.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and wellbeing days.
- Why this job: Make a real impact in digital education while working in a vibrant academic environment.
- Qualifications: Experience with digital education systems and user support is essential.
- Other info: Permanent full-time role with excellent career development opportunities.
The predicted salary is between 39984 - 45728 ÂŁ per year.
The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities. This is an exciting opportunity for a Digital Education Lead (Platforms and Training) to join the central Digital Education team in Education Services. You will play a key role in supporting the Head of Digital Education and coordinating activity across Faculty Digital Education Managers to ensure consistent, effective, and sustainable digital learning practices across LSHTM.
The main purpose of the role is to focus on pan-LSHTM projects, system support, and capability building. You will deliver high-quality student and staff training, lead on aspects of system development and roll-out, and ensure that issues raised via the Digital Education helpdesk are addressed in a timely, user-centred manner. You will act as a first point of contact for general queries related to the VLE (Moodle) and associated learning support tools such as Turnitin, Panopto, Zoom, and MS Teams. You will diagnose and resolve technical issues, monitor helpdesk activity, and communicate solutions clearly to staff and students.
Additionally, you will collaborate with Faculty Digital Education Managers to design and deliver workshops, drop-ins, and webinars, while acting as the technical lead for classroom recording and live streaming facilities. You should have experience supporting digital education systems in a Higher Education context, ideally including Moodle, as well as experience providing user support via a helpdesk or equivalent ticketing system. A relevant professional recognition (e.g., CMALT, HEA Fellowship, ITIL certification) would be desirable.
The post is full-time 35 hours per week, 1.0 FTE and permanent. The salary will be on the LSHTM salary scale, Grade 5 in the range £39,984 - £45,728 per annum pro rata (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London at LSHTM.
Digital Education Lead (Platforms and Training) in London employer: London School of Hygiene and Tropical Medicine
Contact Detail:
London School of Hygiene and Tropical Medicine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Education Lead (Platforms and Training) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at LSHTM on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to digital education and technical support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Show off your passion for digital education! During the interview, share specific examples of how you've improved digital learning practices in previous roles. This will demonstrate your commitment and expertise in the field.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Digital Education Lead (Platforms and Training) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Education Lead role. Highlight your experience with digital education systems, especially Moodle, and how you've supported users in a Higher Education context. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences where you’ve successfully delivered training or resolved technical issues. This will help us understand your hands-on approach and problem-solving abilities.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your passion for digital education shines through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at London School of Hygiene and Tropical Medicine
✨Know Your Digital Tools
Familiarise yourself with the digital education tools mentioned in the job description, like Moodle, Turnitin, and Zoom. Be ready to discuss your experience with these platforms and how you've used them to enhance learning experiences.
✨Showcase Your Training Skills
Prepare examples of how you've delivered training or workshops in the past. Highlight your ability to engage users and adapt your teaching style to different audiences, as this will be crucial for the role.
✨Problem-Solving Mindset
Think of specific instances where you've diagnosed and resolved technical issues. Be prepared to explain your thought process and how you communicated solutions effectively to both staff and students.
✨Collaborative Spirit
Since you'll be working closely with Faculty Digital Education Managers, come equipped with examples of successful collaborations. Discuss how you’ve worked in teams to achieve common goals, especially in a digital education context.
