Advice Caseworker

We are looking for a skilled caseworker to provide high-quality advice and support to LSE students. We are recruiting an additional full-time Caseworker to join our small and high performing team, alongside an existing Caseworker and Advice Manager. We pride ourselves on our innovative approach to student support and are looking for someone who shares that creative ambition and drive.

About LSESU: The London School of Economics and Political Science Students' Union (LSESU) is a high-profile, student-led charity representing and supporting over 11,000 students at one of the world's leading social science institutions. We're currently in an exciting period of growth and transformation, with a newly appointed Chief Executive and a clear sense of purpose: to help students make the most of all the life-changing opportunities available to them at LSE.

We help students make friends and feel like they belong at LSE, through clubs, societies, sports, and events. We make sure students' voices get heard by decision makers at LSE. We provide practical support for the students who need us most: those facing housing difficulties, financial hardship, academic appeals, and immigration issues. The Advice Service sits right at the heart of that last commitment, making this one of the most directly impactful roles in the Students’ Union.

About the team: The LSESU Advice Service supports students across a range of academic and housing issues, while also administering a series of increasingly sought-after hardship funds. As Advice Caseworker, you’ll be expected to become an expert in these areas, delivering the bulk of the casework and making a difference to the students who need it most. You’ll also work closely with our Communications team to shape our communication and engagement strategy - raising stakeholder awareness, improving service accessibility, and providing students with regular, proactive and useful information. The Advice Service sits within the Student Voice Department, alongside the Representation Team. You will work closely with colleagues across the Student Voice department and the wider Student Union, along with Student Support teams at LSE.

About the role: We're looking for a skilled caseworker who is both empathetic and pragmatic. You’ll manage a large, complex caseload while consistently meeting response-time targets, and you’ll bring a positive, solution-focused attitude to the challenges that come with it. Above all, you're genuinely enthusiastic about supporting students and comfortable navigating the complexities of working with an external stakeholder organisation. This role centres on providing 1:1 advice via email, video call, and in-person appointments, so strong interpersonal, written, and oral communication skills are essential. You’ll also need strong diligence and the ability to digest complex regulations and translate them into clear, practical guidance — this is crucial to delivering the high level of support LSE students rely on.

In many ways, this is not a typical Advice Service, and we are not looking for a typical Advice Caseworker. We are seeking someone who is self-motivated, driven, resilient, and a role model to others. The ideal candidate will be a strong collaborator, able to support colleagues, and skilled at building and maintaining strong stakeholder relationships.

Job Application Timeline: Closing date: 16th August 2026. Intended Interviews date: 27th & 28th Aug (+ hold 1st Sept if needed).