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- Tasks: Provide first and second-line IT support to staff, students, and visitors.
- Company: Join the London School of Commerce, a vibrant educational institution.
- Benefits: Gain valuable experience, competitive pay, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in the IT field.
- Why this job: Make a difference in academic operations while enhancing your tech skills.
- Qualifications: Relevant qualifications and customer support experience required.
The predicted salary is between 30000 - 40000 £ per year.
The London School of Commerce is seeking a dedicated IT Support Technician located in Greater London. The successful candidate will provide first and second-line technical support to university staff, students, and visitors.
Major responsibilities include:
- Installing and troubleshooting IT equipment
- Handling helpdesk tickets
- Ensuring high-quality service delivery
Applicants should have relevant qualifications, proven customer support experience, and a strong grasp of IT systems, making this position critical for maintaining academic operations.
University IT Support Engineer (1st/2nd Line) employer: London School of Commerce, London, United Kingdom
Contact Detail:
London School of Commerce, London, United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land University IT Support Engineer (1st/2nd Line)
✨Tip Number 1
Get to know the company! Research The London School of Commerce and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your IT knowledge, especially around first and second-line support. Be ready to demonstrate your troubleshooting abilities during practical assessments or technical interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're proactive and keen on joining our team at StudySmarter, which is always a plus in our books!
We think you need these skills to ace University IT Support Engineer (1st/2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your qualifications and any customer support experience you've got!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills!
Show Off Your Technical Skills: Since this role involves troubleshooting and installing IT equipment, make sure to list any relevant technical skills or certifications. We love seeing candidates who are proactive about their learning and development in the tech space!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at London School of Commerce, London, United Kingdom
✨Know Your Tech Inside Out
Make sure you brush up on the IT systems and equipment you'll be supporting. Familiarise yourself with common troubleshooting steps for both hardware and software issues, as well as any specific tools or platforms mentioned in the job description.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with staff and students, be prepared to discuss your previous customer support experiences. Think of examples where you successfully resolved issues or provided exceptional service, and be ready to share these during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a difficult user or prioritising multiple helpdesk tickets. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the types of issues you might encounter, or the tools they use. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.