At a Glance
- Tasks: Deliver top-notch IT support to students and staff, troubleshooting tech issues and maintaining equipment.
- Company: Join a vibrant university environment focused on innovation and learning.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with chances to work on exciting projects across campus.
- Why this job: Make a difference by helping others with technology while gaining valuable experience.
- Qualifications: Bachelor's degree or equivalent, plus experience in customer-facing tech support.
The predicted salary is between 28000 - 35000 £ per year.
Provide high-quality, customer-focused first and second-line technical support to university staff, students, and visitors. The role involves installing, maintaining, and troubleshooting IT hardware, software, and audio-visual (AV) equipment, ensuring minimal disruption to teaching, learning, and research activities.
Main Duties and Responsibilities
- Respond to IT helpdesk tickets (in-person, phone, email) to resolve incidents related to desktop PCs, laptops, AV, mobile devices, and software, ensuring adherence to Service Level Agreements (SLAs).
- Install, configure, and upgrade computer hardware, operating systems (Windows), and software applications across various university departments.
- Set up, maintain, and troubleshoot AV equipment in classrooms, lecture theatres, and meeting rooms, including projectors, screens, microphones, and video conferencing systems.
- Perform basic system administration tasks, including Active Directory account management (user creation, password resets).
- Assist with network troubleshooting (patching, Wi-Fi connectivity) and maintain accurate records of IT assets, including inventory logging, software licensing, and equipment loans.
- Coordinate and undertake IT project work, such as office moves, classroom upgrades, and deployment of new technologies.
- Produce user guides and provide training to staff and students on new technologies and standard operating procedures.
- Adhere to health and safety regulations, including manual handling of equipment and safe installation practices.
- Provide support for out-of-hours events, such as registration days and evening classes, as required.
Qualifications
- Proven experience providing 1st and 2nd-line support in a technical, customer-facing environment.
- Strong knowledge of AD & Windows operating systems, MS Office/Office 365, and troubleshooting PC hardware and AV equipment.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently and as part of a team, managing own workload in a fast-paced environment.
- Analytical, problem-solving mindset with attention to detail.
- A flexible approach to work.
- Excellent organisational skills.
- Strong interpersonal skills.
- Accuracy and attention to detail.
- Previous experience working in a Higher Education or further education environment.
- Familiarity with IT helpdesk and follow-me printing systems.
- Knowledge of Active Directory, Office 365, Classroom AV and network protocols (TCP/IP, DHCP, DNS).
- Ability to travel between university sites as needed.
- Manual handling of equipment, such as lifting desktop computers and printers.
IT Support Technician in London employer: London School of Commerce, London, United Kingdom
As an IT Support Technician at our university, you will be part of a vibrant and inclusive work culture that prioritises professional development and employee well-being. We offer competitive benefits, including flexible working hours and opportunities for further training, all within a dynamic educational environment that values innovation and collaboration. Join us in making a meaningful impact on the academic community while enjoying the unique advantages of working in a prestigious institution dedicated to excellence in teaching and research.
Contact Details:
London School of Commerce, London, United Kingdom Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows, Active Directory, and AV equipment. We want to see you confidently tackle those common issues that come up in IT support.
✨Tip Number 2
Practice your communication skills! Being able to explain technical stuff to non-techies is key. Try role-playing with a friend or family member to get comfortable with breaking down complex concepts.
✨Tip Number 3
Network like a pro! Connect with current IT support staff at universities or join relevant online forums. We can learn a lot from others' experiences, and who knows, it might lead to job opportunities!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in providing first and second-line support. We want to see how you've tackled technical issues in a customer-facing role, so don’t hold back on those examples!
Show Off Your Skills:When writing your cover letter, emphasise your knowledge of Windows operating systems, Active Directory, and AV equipment. We love seeing candidates who can clearly communicate their technical skills in a way that non-techies can understand.
Be Specific About Your Experience:In your application, mention specific instances where you’ve installed or troubleshot IT hardware and software. We’re looking for details that show your problem-solving mindset and attention to detail.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at London School of Commerce, London, United Kingdom
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and AV equipment. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. You could even role-play with a friend or family member to ensure you can convey information clearly and effectively.
✨Familiarise Yourself with the Environment
Research the university's IT infrastructure and any specific tools they use, like helpdesk systems or follow-me printing. This shows initiative and helps you tailor your answers to align with their needs during the interview.
✨Show Your Team Spirit
Be prepared to discuss how you work both independently and as part of a team. Share examples of past projects or situations where collaboration was key to success, highlighting your flexibility and organisational skills.
