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For Companies At a Glance
- Tasks: Deliver top-notch IT support to students and staff, troubleshooting tech issues and maintaining equipment.
- Company: Join a vibrant university environment focused on innovation and learning.
- Benefits: Gain valuable experience, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with chances to work on exciting projects and enhance your tech skills.
- Why this job: Be the tech hero who keeps the university running smoothly and supports learning.
- Qualifications: Bachelor’s degree or equivalent, with strong IT support skills and a customer-focused attitude.
The predicted salary is between 28000 - 35000 £ per year.
Provide high-quality, customer-focused first and second-line technical support to university staff, students, and visitors. The role involves installing, maintaining, and troubleshooting IT hardware, software, and audio-visual (AV) equipment, ensuring minimal disruption to teaching, learning, and research activities.
Main Duties and Responsibilities
- Respond to IT helpdesk tickets (in-person, phone, email) to resolve incidents related to desktop PCs, laptops, AV, mobile devices, and software, ensuring adherence to Service Level Agreements (SLAs).
- Install, configure, and upgrade computer hardware, operating systems (Windows), and software applications across various university departments.
- Set up, maintain, and troubleshoot AV equipment in classrooms, lecture theatres, and meeting rooms, including projectors, screens, microphones, and video conferencing systems.
- Perform basic system administration tasks, including Active Directory account management (user creation, password resets).
- Assist with network troubleshooting (patching, Wi-Fi connectivity) and maintain accurate records of IT assets, including inventory logging, software licensing, and equipment loans.
- Coordinate and undertake IT project work, such as office moves, classroom upgrades, and deployment of new technologies.
- Produce user guides and provide training to staff and students on new technologies and standard operating procedures.
- Adhere to health and safety regulations, including manual handling of equipment and safe installation practices.
- Provide support for out-of-hours events, such as registration days and evening classes, as required.
Qualifications
- Proven experience providing 1st and 2nd-line support in a technical, customer-facing environment.
- Strong knowledge of AD & Windows operating systems, MS Office/Office 365, and troubleshooting PC hardware and AV equipment.
- Excellent communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently and as part of a team, managing own workload in a fast-paced environment.
- Analytical, problem-solving mindset with attention to detail.
- A flexible approach to work.
- Excellent organisational skills.
- Strong interpersonal skills.
- Accuracy and attention to detail.
- Previous experience working in a Higher Education or further education environment.
- Familiarity with IT helpdesk and follow-me printing systems.
- Knowledge of Active Directory, Office 365, Classroom AV and network protocols (TCP/IP, DHCP, DNS).
- Ability to travel between university sites as needed.
- Manual handling of equipment, such as lifting desktop computers and printers.
Minimum of a bachelor’s degree or equivalent qualification.
IT Support Technician employer: London School of Commerce, London, United Kingdom
Contact Detail:
London School of Commerce, London, United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get your networking game on! Reach out to current IT Support Technicians or alumni from your university. They can provide insider info about the role and might even give you a heads-up on job openings.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family. Focus on explaining technical issues in simple terms, just like you would with non-techy users. This will help you shine during the real deal!
✨Tip Number 3
Show off your skills! If you’ve got experience with AV equipment or troubleshooting, bring it up in conversations. Share specific examples of how you’ve resolved issues in the past to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing IT support, especially in a customer-facing role. We want to see how you've tackled technical issues and helped users, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. Mention your familiarity with Windows, Active Directory, and AV equipment, and show us your passion for helping others.
Show Off Your Communication Skills: Since you'll be explaining tech stuff to non-techies, make sure your application reflects your ability to communicate clearly. Use straightforward language and avoid jargon where possible – we want to see how you can connect with users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join the StudySmarter team!
How to prepare for a job interview at London School of Commerce, London, United Kingdom
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Active Directory, and AV equipment. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. Consider role-playing with a friend or family member to ensure you can convey your ideas clearly and effectively during the interview.
✨Familiarise Yourself with the University Environment
Research the university's IT infrastructure and any recent projects they've undertaken. This will not only help you understand their needs but also allow you to ask insightful questions, demonstrating your genuine interest in the role.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload, especially in a fast-paced environment. Share examples of how you've prioritised tasks or handled multiple support tickets simultaneously, highlighting your ability to stay organised under pressure.