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- Tasks: Coordinate learner progress and manage operational tasks in a supportive role.
- Company: Join a growing childcare training provider dedicated to high-quality education.
- Benefits: Enjoy flexible remote work, a collaborative culture, and growth opportunities.
- Why this job: Make a real impact on learners' journeys while developing your skills in a dynamic environment.
- Qualifications: Assessor qualification, strong organisational skills, and experience with learners or assessors required.
- Other info: Part-time role with potential for strategic advancement as the company grows.
Location:
Remote (UK-based preferred)
Part-time – approx. 15–18 hours per week (potential to grow)
About Us:
We are a growing, self-funded childcare training provider, offering both long and short-term courses — including a 3-month NCFE CACHE Home-Based Childcare course and an 18-month NCFE CACHE LEVEL 3 Educator programme. We are committed to delivering a supportive, professional, and high-quality experience to all our learners, most of whom are self-funding.
The Role:
We’re looking for a reliable, organised and friendly professional to coordinate learner progress, assessor communication, and key operational tasks. You’ll play a pivotal role in making sure nothing falls through the cracks — from tracking learner progress, to organising assessor meetings, chasing payments, and onboarding new students. This is a hands-on, proactive role that combines operational management with liaison between learners and assessors.
Key Responsibilities:
- Monitor student progress on both courses and ensure timely assessor feedback
- Liaise with assessors (3 currently) and EQA to maintain standards
- Organise and chair standardisation meetings
- Review new learner application forms and handle onboarding communication
- Be the main point of contact for learners: proactive check-ins, reminders, encouragement
- Track and manage student payment plans/instalments (via spreadsheet or system)
- Support internal quality assurance processes and learner records
- Spot risks early (non-submissions, non-payments) and flag them to the management
- Maintain operational oversight and communicate regularly with the management
- Contribute ideas to improve learner experience and operational systems
- Organise and standardise communication and processes when launching new courses – including learner information, expectations, and system setup – to ensure consistency and clarity from the start
Person Specification:
Essential:
- Assessor qualification and experience
- Excellent organisational skills and attention to detail
- Strong interpersonal skills – warm, transparent, and proactive communication
- Experience liaising with learners and/or assessors
- Confident using spreadsheets, systems, and task tracking tools
- Able to take initiative and manage multiple priorities independently
Desirable:
- Experience organising standardisation or quality assurance meetings
- Background in childcare training or adult education
- Familiarity with payment tracking and small business operations
What We Offer:
- A flexible, remote working role with room to grow
- Supportive and collaborative team culture
- Opportunity to shape systems and processes from the ground up
- Future potential to move into a more strategic position as we expand
To Apply:
Please send your CV and a brief cover letter explaining why you’re interested in the role and how your experience aligns with the requirements.
Job Types: Part-time, Freelance
Pay: From £18.00 per hour
Expected hours: 10 – 15 per week
Reference ID: 1707 33
Student Progress & Operations Coordinator (Assessor-qualified) Student Progress & Operations Coordinator (Assessor-qualified) employer: London School of Childcare Studies
Contact Detail:
London School of Childcare Studies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Progress & Operations Coordinator (Assessor-qualified) Student Progress & Operations Coordinator (Assessor-qualified)
✨Tip Number 1
Familiarise yourself with the childcare training sector. Understanding the nuances of this field will help you communicate effectively with both learners and assessors, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your organisational skills during any informal conversations or networking opportunities. Being able to manage multiple priorities is crucial for this role, so share examples of how you've successfully juggled tasks in the past.
✨Tip Number 3
Connect with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare thoughtful questions about the role and the company during your application process. This shows your enthusiasm and helps you stand out as a proactive candidate who is genuinely interested in contributing to the team.
We think you need these skills to ace Student Progress & Operations Coordinator (Assessor-qualified) Student Progress & Operations Coordinator (Assessor-qualified)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles that involved coordination, communication with learners or assessors, and operational management. Use keywords from the job description to align your skills with what they are looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly explain how your assessor qualification and experience make you a suitable candidate. Mention specific examples of how you've successfully managed multiple priorities or improved processes in previous roles.
Showcase Your Organisational Skills: Since the role requires excellent organisational skills, consider including a brief section in your CV or cover letter that outlines your approach to managing tasks and projects. Highlight any tools or systems you’ve used to track progress or manage communications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at London School of Childcare Studies
✨Showcase Your Organisational Skills
As the role requires excellent organisational skills, be prepared to discuss specific examples of how you've successfully managed multiple priorities in the past. Highlight any tools or systems you used to keep track of tasks and deadlines.
✨Demonstrate Your Interpersonal Skills
This position involves liaising with learners and assessors, so it's crucial to show your warm and proactive communication style. Prepare to share instances where you've effectively communicated with diverse groups, ensuring clarity and support.
✨Familiarise Yourself with Childcare Training
Having a background in childcare training or adult education is desirable. Brush up on relevant terminology and trends in the industry, and be ready to discuss how your experience aligns with the company's mission and values.
✨Prepare for Operational Scenarios
Since the role involves operational management, think about potential challenges you might face, such as tracking payments or managing student progress. Be ready to suggest solutions or improvements based on your previous experiences.