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- Tasks: Support residents with housing management and ensure high-quality service delivery.
- Company: L&Q is a leading UK housing association dedicated to providing quality homes for all.
- Benefits: Enjoy 28-31 days annual leave, excellent pension, health cash plan, and paid volunteering days.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive team.
- Qualifications: Strong communication skills, problem-solving ability, and experience with Microsoft Office required.
- Other info: Flexible working with 1-2 days in the office; applications encouraged before the closing date.
The predicted salary is between 28000 - 35000 £ per year.
Title: Tenancy Sustainment Officer
Contract Type: 12m FTC – Full Time – 35 hours
Salary: £32,188 per annum to £35,593 per annum (Regional salary), dependant on experience
Reporting Office: Manchester, Trafford
Persona: Agile – 1-2 day office attendance required
Working Pattern: Monday – Friday
Closing Date: 8 th August 2025 – 23:00
Interview Dates: to be confirmed, in person at Nexus House
Role Profile – Tenancy Sustainment Officer.docx
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Join the Tenancy Sustainment Team at L&Q!
Would you like to join our Tenancy Sustainment Team as a Tenancy Sustainment Officer and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.
Your Impact in the Role :
- Delivering a responsive, efficient, agile, high quality and customer focused housing management service. To complete the day-to-day Housing Management function, ensuring the delivery of reliable, repeatable, and consistent services that residents value and are satisfied with.
- This FTC role will have specific responsibilities pertaining to the delivery of Housing Management functions to our High-Rise customers and supporting the Inspector (estates) with inspections in times of planned or unplanned absence.
- Supporting the Inspector (Estates) to complete building checks.
- Meeting performance goals against KPIs and targets.
- Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy management issues.
- Providing cover for other Tenancy Sustainment Officers and Inspector (Estates) to ensure consistency of service and to maintain a high level of resident satisfaction.
What You\’ll Bring :
- Good at building relationships with people and be able to communicate well with colleagues and residents.
- Able to problem solve and will pride yourself on your grit and determination. You\’ll have a can-do attitude and be motivated by keeping promises to residents.
- Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.
- Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.
- Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.
- Able to drive and have access to a vehicle.
Our customers are the most important part of our business and as a member of the Tenancy Sustainment Team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We\’re one of the UK\’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people\’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties \’home\’, and we\’re proud to serve diverse communities across London, the South-East and North-West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK\’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
#TJ
Tenancy Sustainment Officer - Manchester - 6962 employer: London & Quadrant Housing Trust
Contact Detail:
London & Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer - Manchester - 6962
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenancy Sustainment Officer. Understanding the day-to-day tasks and challenges will help you demonstrate your knowledge during the interview, showing that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of L&Q, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships or resolved conflicts in previous roles. This will showcase your problem-solving skills and commitment to excellent customer service, which are crucial for this position.
✨Tip Number 4
Research L&Q's values and recent initiatives, particularly around diversity and inclusion. Being able to discuss how your personal values align with theirs can set you apart as a candidate who truly understands and supports their mission.
We think you need these skills to ace Tenancy Sustainment Officer - Manchester - 6962
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Tenancy Sustainment Officer. Focus on customer service, problem-solving abilities, and any previous housing management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping residents and your commitment to excellent service. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Highlight Key Skills: In your application, emphasise your communication skills, time management, and ability to work under pressure. Mention your proficiency in Microsoft Office and any relevant qualifications or training.
Follow Application Guidelines: Adhere to the application guidelines provided by L&Q, including the word limit for statements. Ensure your application is concise, clear, and free of errors before submitting it through our website.
How to prepare for a job interview at London & Quadrant Housing Trust
✨Show Your Customer Service Skills
As a Tenancy Sustainment Officer, you'll be dealing with residents regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to build relationships and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
The role requires grit and determination when facing challenges. Think of specific instances where you've successfully solved problems or overcome obstacles. This will showcase your proactive approach and can-do attitude.
✨Highlight Time Management Skills
With multiple priorities to juggle, effective time management is crucial. Prepare to discuss how you prioritise tasks and meet deadlines, especially in a busy office environment. Use examples that illustrate your organisational skills.
✨Familiarise Yourself with L&Q's Values
Understanding the core values and mission of L&Q will help you align your answers with what they stand for. Research their commitment to diversity, inclusion, and sustainability, and be ready to express how your personal values resonate with theirs.
