At a Glance
- Tasks: Join the Board to shape strategy and support community-focused initiatives.
- Company: L&Q, a leading UK housing association dedicated to social purpose.
- Benefits: Competitive salary, opportunity for impactful governance, and community engagement.
- Other info: Exciting time to join with a new corporate strategy launching in 2026.
- Why this job: Make a real difference in residents' lives while shaping a purpose-driven organisation.
- Qualifications: Experience in customer-facing leadership roles and strategic oversight.
The predicted salary is between 15632 - 15632 £ per year.
Location: London
Remuneration: £15,632 per annum
Closing Date: 9am, Monday 2 March 2026
The formal time commitment is approximately 2-3 days per month, including Board and briefing meetings. L&Q also encourages Board members to spend time visiting communities and engaging with residents and colleagues on an informal basis, to deepen understanding of the organisation and its impact.
About the Role
L&Q is one of the UK's largest housing associations. We are driven by social purpose and long-term responsibility to residents and communities. We are seeking a Non-Executive Director who brings deep experience of leading large-scale, customer-facing organisations where customer relationships are long-term and trust-based to strengthen our Group Board.
As a member of the Group Board, you will provide independent challenge and support to the Chair and Executive team, ensuring that resident and customer needs are embedded in our management of strategy, risk, performance and transformation. You will contribute to governance, engage visibly with residents and colleagues, and help steward L&Q's long-term mission.
You will have operated at senior executive or non-executive level within a large organisation with an operating model comparable in scale and complexity to L&Q. You will also have held end-to-end accountability for a customer operating environment, serving a diverse customer base, with many retained over long periods or even a lifetime.
Your background will include:
- Strategic oversight of the full customer journey, including call centres, and complaints handling and resolution functions.
- Senior accountability for national or regional customer operations, balancing service quality, efficiency, compliance and reputation at scale.
- Leadership of IT, data and digital-enabled change that has reshaped customer journeys, service models and operating structures (you will need to be outcomes-focused, not a technology expert).
Our approach and expectations
L&Q is a long-term steward of homes, services and communities, and this appointment will resonate with candidates whose careers have been spent in organisations that maintain enduring relationships with their customers. Our residents' needs change over time, and we are seeking a Non-Executive Director who understands how organisations design services, govern performance and lead transformation in environments where relationships, responsibility and trust are built over many years. Candidates who have supported or overseen customer-facing organisations with this sense of ongoing stewardship and societal responsibility are likely to find strong alignment with L&Q's purpose and values.
Board structure and progression
While this appointment is initially to the Group Board, it is anticipated that the successful candidate will also be asked to serve on a Board Committee. Committee membership will be determined following appointment, based on an assessment of the individual's skills, experience and background.
What to expect
With a new corporate strategy due to launch in March 2026 this is an exciting time to join us and an opportunity to help shape the direction of a purpose-driven organisation at scale; to strengthen services and outcomes for residents; and to contribute to a Board culture that values diversity, inclusion, accountability and continuous improvement.
Application and contact
If you are interested in this opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson for a confidential discussion.
Equality, diversity and inclusion
L&Q is committed to equality, diversity and inclusion. We warmly encourage applications from candidates of all backgrounds and especially those currently under-represented at Board level.
Salary: £15,632 per year
Non-Executive Director in London employer: London & Quadrant Housing Trust
L&Q is an exceptional employer, offering a unique opportunity for a Non-Executive Director to engage deeply with communities in London while contributing to a purpose-driven organisation. With a strong commitment to social responsibility, diversity, and inclusion, L&Q fosters a collaborative work culture that values independent thought and strategic oversight, providing ample opportunities for professional growth and meaningful impact on residents' lives.
Contact Details:
London & Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Non-Executive Director in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by London & Quadrant Housing Trust.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like London & Quadrant Housing Trust.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at London & Quadrant Housing Trust.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at London & Quadrant Housing Trust. Apply directly through us to stand out!
We think you need these skills to ace Non-Executive Director in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of London & Quadrant Housing Trust. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Non-Executive Director, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at London & Quadrant Housing Trust
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of London & Quadrant Housing Trust. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
