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For Companies At a Glance
- Tasks: Join the Board to shape strategy and support community-focused initiatives.
- Company: L&Q, a leading UK housing association dedicated to social purpose.
- Benefits: Competitive salary, opportunity for impactful governance, and community engagement.
- Why this job: Make a real difference in residents' lives while shaping a purpose-driven organisation.
- Qualifications: Experience in customer-facing leadership roles and strategic oversight.
- Other info: Exciting time to join with a new corporate strategy launching in 2026.
The predicted salary is between 15632 - 15632 £ per year.
Location: London
Remuneration: £15,632 per annum
Closing Date: 9am, Monday 2 March 2026
The formal time commitment is approximately 2-3 days per month, including Board and briefing meetings. L&Q also encourages Board members to spend time visiting communities and engaging with residents and colleagues on an informal basis, to deepen understanding of the organisation and its impact.
About the Role
L&Q is one of the UK's largest housing associations. We are driven by social purpose and long-term responsibility to residents and communities. We are seeking a Non-Executive Director who brings deep experience of leading large-scale, customer-facing organisations where customer relationships are long-term and trust-based to strengthen our Group Board.
As a member of the Group Board, you will provide independent challenge and support to the Chair and Executive team, ensuring that resident and customer needs are embedded in our management of strategy, risk, performance and transformation. You will contribute to governance, engage visibly with residents and colleagues, and help steward L&Q's long-term mission.
You will have operated at senior executive or non-executive level within a large organisation with an operating model comparable in scale and complexity to L&Q. You will also have held end-to-end accountability for a customer operating environment, serving a diverse customer base, with many retained over long periods or even a lifetime.
Your background will include:
- Strategic oversight of the full customer journey, including call centres, and complaints handling and resolution functions.
- Senior accountability for national or regional customer operations, balancing service quality, efficiency, compliance and reputation at scale.
- Leadership of IT, data and digital-enabled change that has reshaped customer journeys, service models and operating structures (you will need to be outcomes-focused, not a technology expert).
Our approach and expectations
L&Q is a long-term steward of homes, services and communities, and this appointment will resonate with candidates whose careers have been spent in organisations that maintain enduring relationships with their customers. Our residents' needs change over time, and we are seeking a Non-Executive Director who understands how organisations design services, govern performance and lead transformation in environments where relationships, responsibility and trust are built over many years. Candidates who have supported or overseen customer-facing organisations with this sense of ongoing stewardship and societal responsibility are likely to find strong alignment with L&Q's purpose and values.
Board structure and progression
While this appointment is initially to the Group Board, it is anticipated that the successful candidate will also be asked to serve on a Board Committee. Committee membership will be determined following appointment, based on an assessment of the individual's skills, experience and background.
What to expect
With a new corporate strategy due to launch in March 2026 this is an exciting time to join us and an opportunity to help shape the direction of a purpose-driven organisation at scale; to strengthen services and outcomes for residents; and to contribute to a Board culture that values diversity, inclusion, accountability and continuous improvement.
Application and contact
If you are interested in this opportunity and would like to learn more about how you could help us achieve our ambitions, then please reach out to our partners at GatenbySanderson for a confidential discussion.
Equality, diversity and inclusion
L&Q is committed to equality, diversity and inclusion. We warmly encourage applications from candidates of all backgrounds and especially those currently under-represented at Board level.
Salary: £15,632 per year
Non-Executive Director in London employer: London & Quadrant Housing Trust
Contact Detail:
London & Quadrant Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non-Executive Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for Non-Executive Director roles. You never know who might have a lead or can introduce you to someone at L&Q.
✨Tip Number 2
Get involved in community events related to housing and social purpose. Engaging with residents and colleagues will not only deepen your understanding of the sector but also show your commitment to the mission of organisations like L&Q.
✨Tip Number 3
Prepare for interviews by brushing up on L&Q's values and recent initiatives. Show how your experience aligns with their focus on customer relationships and long-term stewardship. We want to see that you’re genuinely interested in making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re proactive and serious about joining the team at L&Q.
We think you need these skills to ace Non-Executive Director in London
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand L&Q's mission and values. Tailor your application to show how your experience aligns with their focus on social purpose and community engagement.
Be Specific: When detailing your experience, be specific about your roles and achievements. Use examples that highlight your strategic oversight and customer relationship management skills, as these are key for the Non-Executive Director role.
Show Your Passion: Let your passion for community service and long-term stewardship shine through in your application. L&Q is looking for someone who genuinely cares about making a difference, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to submit your application smoothly.
How to prepare for a job interview at London & Quadrant Housing Trust
✨Know Your Stuff
Before the interview, dive deep into L&Q's mission and values. Understand their approach to customer relationships and community engagement. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your strategic oversight in customer operations. Highlight instances where you've successfully balanced service quality and efficiency, as this is crucial for the Non-Executive Director role.
✨Engage with the Community
Since L&Q values community engagement, think about how you can discuss your experiences visiting communities or working closely with residents. This shows your commitment to understanding their needs and building trust.
✨Ask Thoughtful Questions
Prepare insightful questions about L&Q's upcoming corporate strategy and how they envision the role of a Non-Executive Director in shaping it. This demonstrates your genuine interest in contributing to their long-term mission.
