At a Glance
- Tasks: Join our team to analyse and improve customer services through innovative solutions.
- Company: L&Q, a leading housing association dedicated to quality homes and community support.
- Benefits: Competitive salary, excellent pension, generous leave, and lifestyle perks.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact in transforming services for diverse communities.
- Qualifications: Strong analytical skills and experience in business analysis or transformation.
The predicted salary is between 49000 - 57000 £ per year.
Contract Type: Permanent and FTC until 31st March 2027, Full-Time, 35 hours
Salary: Starting from £57,094 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 31st May 2026
Interview Date: Tuesday 9th June 2026
In‑person interview
Early applications are encouraged as we reserve the right to close the advertisement earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Benefits include:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non‑contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
Join our Business Design and Architecture Team at L&Q: L&Q is looking for an experienced Business Analyst to join our Transformation and Change Team at an exciting time of investment, growth and business‑wide transformation. As we continue to improve the services we provide to our customers, we are redesigning our CRM and Digital Experience to create a simpler, more reliable and joined‑up customer journey.
In this role, you will work closely with Business Subject Matter Experts, Programme Workstream Leads, Technology colleagues and wider transformation teams to understand business needs, capture requirements, analyse current processes and support the design of improved end‑to‑end services. You will play a key role in helping L&Q streamline ways of working, improve customer outcomes and support the successful delivery of our Future Shape strategy.
We are looking for someone who can bring structure, curiosity and strong analytical thinking to complex change. You will be confident facilitating workshops, engaging stakeholders, documenting requirements, mapping processes and supporting teams throughout the full project lifecycle from discovery and design through to delivery and deployment. This is an excellent opportunity for a Business Analyst who wants to make a meaningful impact in a large, purpose‑led housing organisation, helping to shape better services for both customers and colleagues.
If successful, you will report into a Lead Business Analyst in the Transformation and Change Team and will work alongside a team of Business Subject Matter Experts and Programme Workstream Leads to drive improvement across L&Q and support the delivery of our Future Shape strategy.
Your impact in the role:
- Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group.
- Providing support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes.
- Leading on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q.
- Solutions should be enabled through business process, new ways of working, data and technology.
- Managing relationships and influencing business and technical stakeholders.
- Supporting the improvement in the quality of the solution through collaborative identification of good acceptance criteria, exploratory testing and supporting the design of future processes and systems.
What you'll bring:
- Strong Business Analysis skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation.
- Problem solving skills to demonstrate robust problem solving and highly effective business analysis.
- Business Improvement/Continuous Improvement and Business Process expertise, highly experienced in practical application.
- Understanding of the basics of Target Operating Model principles, options, purpose, and the ability to apply TOM.
- Experience of working in a business transformation or change setting, and understanding of the challenges and methodologies.
- Ability to draw on, analyse and utilise data and insight from a broad range of sources to determine options and solutions to complex scenarios.
- Experience of establishing or contributing to business cases that enable value for money.
- Basic understanding of building budgets, forecasting, and strong ability to understand financial performance and implications.
- Risk management: able to identify risks, implement mitigation to manage, and collaborate in design of analysis, solutions and outcomes.
- Process Design: good grasp of methodologies to map and analyse processes to ensure solutions are aligned with desired operational workflows.
- Communication and influencing: extremely proficient at communicating verbally and in written formats, highly articulate, and strong and capable at influencing to Leadership Group level.
About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are built on our corporate values, which outline our core expectations. At L&Q, we know that diversity and inclusion make us stronger. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Business Analyst employer: London & Quadrant Housing Trust
L&Q is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including an excellent pension plan, generous annual leave, and lifestyle benefits. With a strong commitment to diversity and inclusion, L&Q fosters a collaborative work culture where employees can thrive while making a meaningful impact in the housing sector, particularly in the vibrant locations of London and Manchester. Join us to be part of a purpose-led organisation dedicated to transforming customer experiences and enhancing community living.
Contact Details:
London & Quadrant Housing Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at L&Q on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for those interviews! Research common Business Analyst interview questions and practice your responses. Think about how your skills align with L&Q's goals, especially around transformation and customer service improvements.
✨Tip Number 3
Showcase your analytical skills during the interview. Be ready to discuss specific examples of how you've solved complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your relevant experience and skills that align with the job description, especially in business analysis and transformation.
Showcase Your Analytical Skills:We want to see your problem-solving abilities shine through! Include examples of how you've tackled complex scenarios in previous roles, particularly those that involved data analysis and process improvement.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see why you’d be a great fit for the team.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we might close the advert sooner than the stated date. Head over to our website and get your application in!
How to prepare for a job interview at London & Quadrant Housing Trust
✨Know Your Business Analysis Basics
Make sure you brush up on your business analysis skills and methodologies. Understand the principles of Target Operating Models and be ready to discuss how you've applied these in previous roles. This will show that you're not just familiar with the theory, but you can also put it into practice.
✨Prepare for Stakeholder Engagement
Since you'll be working closely with various stakeholders, think about how you can effectively communicate and influence them. Prepare examples of how you've successfully facilitated workshops or engaged stakeholders in the past. This will demonstrate your ability to build relationships and drive change.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical thinking and problem-solving capabilities, which are crucial for this role.
✨Understand L&Q's Mission and Values
Familiarise yourself with L&Q's mission and values before the interview. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of providing high-quality housing. This shows that you're not just looking for a job, but you genuinely want to be part of their mission.
