Location: London, SW18 — full-time, office-based (this is an in-person role; no hybrid or remote working)
EXPERIENCE AS RESIDENTIAL PROPERTY MANAGER REQUIRED - min 2 YEARS - Please do not apply if you do not qualify.
Job type: Full-time, permanent
London Property Guru is a London-based lettings, sales and property management company managing a portfolio of high-quality, luxury apartments across prime London and new-build developments, with a growing international investor client base. We act for UK and overseas landlords, investors and high-net-worth clients.
We're now looking for an experienced Property Manager to manage a portfolio of properties and grow with the business as our portfolio expands.
The Role
This is a hands-on role where you'll personally manage a portfolio of properties end-to-end, to the highest standard.
Key Responsibilities
- Manage a portfolio of residential managed properties end-to-end, to a consistently high standard
- Act as a point of contact for tenants and contractors
- Coordinate tenant move-ins, move-outs, check-in/check-out and inventory processes
- Coordinate maintenance, repairs and contractor performance — ensuring works are completed to standard, on time and on budget
- Handle deposit disputes, including evidence preparation and adjudication submissions
- Ensure full compliance across your portfolio (gas safety, EICR, EPC, smoke/CO alarms, licensing, right to rent, and the requirements of the Renters' Rights Act 2025)
- Manage snagging on new-build units and liaise with developers where required
- Maintain accurate records on the CRM and ensure all compliance documentation is current
- Build and protect strong landlord and investor relationships, supporting client retention and satisfaction
What We're Looking For:
- Minimum 2 years residential property management experience
- Strong, up-to-date knowledge of UK lettings legislation and compliance, including the Renters' Rights Act 2025
- Experience handling deposit disputes and the full tenancy lifecycle
- Confident managing contractors and maintenance budgets
- Excellent organisation and the ability to manage a busy portfolio without dropping detail
- Strong communication skills and a professional, calm approach to landlord and tenant relationships
- Proficiency with property CRM systems and Microsoft Office
- The ambition and aptitude to grow into a departmental leadership role
- ARLA Propertymark qualification (or working towards)
- Previous experience supporting, mentoring or supervising colleagues
- Experience with prime London and/or new-build developments
- Experience working with international/overseas landlords and investors
Experience:
- residential property management: 2 years (required)
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