Senior Dog Walker/ Trainer and Operations Assistant in City of Westminster

Senior Dog Walker/ Trainer & Operations Assistant

London Pet Club is looking for a reliable and organised individual to join our growing team as a Senior Dog Walker/ Trainer & Operations Assistant. This is an exciting opportunity for someone who has professional dog handling experience (either as a dog walker or trainer), and enjoys working with animals, while also developing their administrative and operational skills within a pet care business. The ideal candidate will be someone who is confident managing dogs independently, understands dog behaviour, and is interested in learning more about the running of a pet care company. You will work closely with the business owner to support daily operations, client relationships, and the continued growth of the business.

Dog Walking and Pet Care

• Provide professional dog walking and training services for clients
• Safely manage walks with multiple dogs where required
• Understand and manage different dog personalities, behaviours and needs
• Provide excellent care and communication updates to clients
• Assist with occasional pet sitting, home visits and other pet care services
• Support with meet and greets and new client introductions where required
• Conduct staff recruitment and training

Operations and Administration

• Assist with the day-to-day organisation of the business
• Help manage client enquiries via phone, email and messaging platforms
• Support scheduling, calendars and daily walk coordination
• Maintain accurate client and pet records
• Assist with onboarding new clients and staff
• Support with general business administration and marketing
• Help identify ways to improve systems, processes and customer experience

Client Experience

• Build professional relationships with clients and their pets
• Represent London Pet Club professionally at all times
• Provide a high standard of customer service and communication

Working Hours

Up to 20 hours per week, across Monday-Sunday, between 7am-4pm. Flexibility required depending on client needs and business requirements.

Pay

Paid monthly via invoice as a self-employed contractor - £15 per hour.

Pet sitting and dog walks

• 1-3 hours: £15 per hour/completed walks
• 4+ hours: £45 per day/overnight sitting.

Our Main Operating Areas

Camden, Islington, Finsbury Park, Hampstead, Notting Hill, Chiswick, Hammersmith, Regents Park, Tufnell Park, Paddington, Walthamstow. You must have access to a bike (own, Forest, Lime), and be a confident cyclist, as you will be expected to cycle between each booking within the area - if required.

Essential Requirements

• Have professional dog handling experience as a dog walker or dog trainer
• Have a strong understanding of dog behaviour and body language
• Be confident handling dogs of different breeds and sizes
• Be reliable, organised and able to work independently
• Be comfortable communicating with clients and staff professionally
• Have good attention to detail and administrative skills
• Be confident using smartphones, apps and basic computer systems
• Be tech savvy
• Have an iPhone with sufficient data to use company applications
• Be physically fit and comfortable working outdoors in all weather conditions
• Be a non-smoker
• Be aged over 21

Desirable Experience

• Previous experience working as a professional dog walker or dog trainer with another company
• Experience using scheduling software or customer management systems
• Interest in social media, marketing or small business operation
• Experience supporting or training other team members

Legal and Compliance Requirements

• Proof of identity and right to work in the UK
• DBS check
• Public liability insurance

These must be completed during the trial period. Candidates are responsible for associated costs.

Trial Period

• Safely handle and walk dogs
• Manage different dog behaviours
• Communicate professionally with clients
• Use company applications and tracking systems
• Provide high-quality pet care

Successful candidates will complete a 1-month trial period. During the trial, you will be assessed on your ability to:

Professional Experience

Please note that experience gained solely from caring for your own pets, or pets belonging to family or friends, will not be considered professional experience. Applicants should be able to provide references from previous employers or established pet care businesses.

About London Pet Club

Dog walkers and pet sitters.

Experience: Not required
Employment: Part-time
Schedule: Monday-Sunday, between 7am-4pm
Salary: £15 hourly
Starting time: Immediate start!