Small Business Support Executive

The Small Business Unit leads London & Partners' work to support entrepreneurs to thrive. There are 450,000 businesses in London employing fewer than 10 people. These businesses build and strengthen local communities, bring investment to town centres, contribute to thriving high streets, and provide access to stable, local jobs. They are key to maintaining the dynamism and inclusivity of London’s economy and create opportunities for local residents to get ahead economically, particularly wealth-building opportunities for residents living in communities of high deprivation.

The Small Business Unit is responsible for delivering Grow London Local (GLL), providing a ‘single front door’ to business support, matching entrepreneurs and business owners to the help they need to grow. In addition, the Small Business Unit delivers the Made Smarter Digital Adoption Manufacturing programme and will also be delivering the new AI programme starting in Nov 2026.

Purpose of role

Working closely with the Head of Small Business Service delivery and the rest of the directorate, you will contribute to the delivery of the team’s objectives and outcomes through effective support of the small business programme delivery.

• Support the Head of Small Business Service delivery to ensure the project delivers planned performance and outputs to time, budget commitments, and quality specifications by monitoring activities and producing regular reports and maintaining risk & issue logs.
• Work in a fast-paced and collaborative environment and support the team with marketing and outreach activities as appropriate.
• Support other tasks within the Small Business Service Delivery team as required.
• Collaborate closely with other teams working with the Content, Service Delivery, Small Business Programmes, and Marketing Teams.

Key Tasks

• Support the Head of Small Business Service delivery with ongoing monitoring, verification, recording, analysis, and reporting of progress against milestones, financial, outputs, and outcome targets, ensuring delivery and quality concerns are raised and tackled promptly.
• Provide all aspects of financial support to the team in creating and maintaining budget spreadsheets, raising and processing purchase orders and invoices in compliance with L&P procedures, and monitoring expenditure and providing information and reports.
• Produce regular management reports for various internal/external stakeholders as required, highlighting any opportunities and issues which arise.
• Enter information into databases and assist in compiling data and producing reports about the overall programme.
• Coordinate and track the receipt and timely payment of invoices with external partners.
• Support the team in tracking project performance against targets, coordinating and chasing the progress of documents and reports for the programme.
• Liaise with boroughs and other organisations to help maintain excellent working relationships; interact on a daily basis with a wide range of stakeholders at various levels, decide on appropriate responses to queries, and respond when necessary on behalf of the team.
• Support on all aspects of project governance, arrange different project meetings, and produce meeting documentation such as agendas, minutes, and presentations; support the team in producing and maintaining project documentation such as risk and issue logs, action lists, and project plans, as directed.
• Carry out any other administrative tasks for the project as required, including booking rooms and refreshments, making travel arrangements, handling day-to-day enquiries, and supporting the booking system.
• Support on an ad-hoc basis outreach or marketing activities including attendance at events to raise awareness of the project.
• Manage the GLL mailbox ensuring any queries are dealt with in a timely manner.
• Any other reasonable duties as allocated by the line manager.

You’ll have/bring

• Experience of working within large-scale high-value projects and programmes.
• Reasonable knowledge of project management and project control techniques, including financial analysis, project planning and appraisal, finance and risk management, and evaluation.
• Well-developed IT skills, experience of using financial management systems and processes, and excellent report writing skills.
• Proficiency with Microsoft Office (especially Excel, Word, and PowerPoint).
• Familiarity with CRM systems e.g., Salesforce is desirable.
• Experience of managing complex stakeholder arrangements to achieve positive outcomes for the organisation.

You’ll Get

• 30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work.
• Competitive Salary: We value your contributions and ensure you are rewarded accordingly.
• Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development.
• Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported.
• Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks.
• Competitive Pension Scheme: Secure your future with our robust pension plan.
• Networking Opportunities: Expand your professional network within your chosen field.
• Geopolitical Insights: Gain unique perspectives on global economic and political trends.
• Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office.
• WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.

London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.