Small Business Programmes Executive - London

The Small Business Unit is responsible for delivering Grow London Local (GLL) and other related in-person support for the everyday economy, providing a ‘single front door’ to business support, matching entrepreneurs and business owners to the help they need to grow. In addition to GLL, the Small Business Unit will start delivering the Made Smarter programme starting in April 2025.

Purpose of role

The Small Business Programmes Executive will support the delivery of the Made Smarter programmes as well as other activities within the team. The post holder will support the delivery of governance systems and processes to streamline operations; the inputting of data into our CRM database system to support the delivery of our digital and in-person business support service to SMEs; and the creation of reports based on our data to comply with our reporting requirements as well as provide insights that can support improvements in our support for SMEs as well as optimise our operations.

This is an exciting and unique opportunity to develop your programmes support, governance, compliance, data and digital technology experience at the same time as delivering significant social impact.

Key Tasks

• Support the Made Smarter Programme Manager and Head of Small Business Operations with ongoing monitoring, verification, recording, analysis and reporting of:

• Progress against milestones, financial, outputs and outcome targets ensuring delivery and quality concerns are raised and tackled promptly.
• Risks and issues, to ensure awareness and understanding of these and implementation of appropriate and timely mitigations.

You’ll have/bring

• Knowledge of project management, including data analysis, project planning and evaluation.
• Well-developed IT skills, experience of using financial and content management systems and processes and excellent report writing skills.
• In-depth knowledge of Excel and other MS Office tools including PowerPoint and Word.
• In-depth knowledge of database systems (e.g. Salesforce) including data entry and cleansing and experience using CRM systems, e.g. Salesforce, is desirable.
• Knowledge of data collection software (e.g. Google Forms, Smart Survey) desirable.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Ability to effectively develop and implement work plans.
• Organise all tasks to be delivered to the required standards.
• Ability to achieve deadlines and targets.
• Excellent attention to detail with high professional standards.
• Proficiency in administrative procedures; and an ability to work effectively within a target-driven, KPI process-driven environment.
• Attention to detail, willingness to be flexible based on the requirements of the team, ability to multi-task and willingness to collaborate with other team members as well as work on your own initiative when required to do so.

Personal style and behaviour

• Service-driven, with a passion for delivering exceptional stakeholder value.
• Proactive team player, contributing creative and innovative solutions to projects and objectives.
• Adopts an agile approach, remaining productive in ambiguous and fast-changing environments.
• Helps foster collaboration, constructive dialogue and builds trust with peers.
• A learning mindset, using challenges and opportunities to improve team and own performance.
• Through good self-awareness, motivates oneself, seeking opportunities to develop own potential.
• Takes responsibility and ownership of project tasks, continuously aiming to improve performance.

You’ll Get

• To join a fast-paced, flexible and inclusive social enterprise.
• Hybrid working environment.
• 30 days’ holiday in addition to UK public holidays.
• Excellent employer pension contribution and Medical Cash Plan.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.