Small Business Programmes Executive - London

Small Business Programmes Executive – LondonThe Small Business Unit is responsible for delivering Grow London Local (GLL) and other related in-person support for the everyday economy, providing a ‘single front door’ to business support, matching entrepreneurs and business owners to the help they need to grow. In addition to GLL, the Small Business Unit will start delivering the Made Smarter programme starting in April 2025. Purpose of role  The Small Business Programmes Executive will support the delivery of the Made Smarter programmes as well as other activities within the team. The post holder will support the delivery of governance systems and processes to streamline operations; the inputting of data into our CRM database system to support the delivery of our digital and in-person business support service to SMEs; and the creation of reports based on our data to comply with our reporting requirements as well as, provide insights that can support improvements in our support for SMEs as well as optimise our operations. This is an exciting and unique opportunity to develop your programmes support, governance, compliance, data and digital technology experience at the same time as delivering significant social impact. Key TasksSupport the Made Smarter Programme Manager and Head of Small Business Operations with ongoing monitoring, verification, recording, analysis and reporting of:Progress against milestones, financial, outputs and outcome targets ensuring delivery and quality concerns are raised and tacked promptlyRisks and issues, to ensure awareness and understanding of these and implementation of appropriate and timely mitigations Provide financial support to the team in creating and maintaining budget spreadsheets, raising and processing purchase orders and invoices in compliance with L&P procedures as well as collecting evidence of expenditure from grant recipients and ensuring they are compliant with funding rulesSupport on all aspect of the team governance, arrange the different project meetings and produce meeting documentation such as agendas; minutes and presentations; support the team in producing and maintaining project documentation such as risk and issue logs, action lists and project plans, as directed.Support the team in tracking project performance against targets, co-ordinating and updating progress of documents, reports for the programme and input and update of quality business support and services data into CRM database and other reporting mechanisms to support the delivery of the Made Smarter programmeCreate reports to meet compliance obligations on a regular basis from data recorded on CRM database.

Retrieving and cleansing data as requested to support the timely provision of insights and datasets to inform service improvements Contribute to optimising our operations by providing insights from data to guide improvementsSupport the team to liaise with key stakeholders and other organisations to help maintain excellent working relationships; supporting the team with a wide range of stakeholders at various levels, decide on appropriate responses to queries and respond, when necessary, on behalf of the team  Carry out any other administrative tasks for the project as required, including booking rooms and refreshments and handle day to day enquires and supporting the booking system Manage email inboxes as required to ensure that programme queries are dealt with in a timely and professional mannerCoordination of workshops with delivery partners which could include creating and collecting feedback from partners, venue booking, registering attendees and other associated tasksAny other reasonable duties to support the Small Business Directorate.You’ll have/bringKnowledge of project management, including data analysis, project planning and evaluation Well-developed IT skills, experience of using financial and content management systems and processes and excellent report writing skills In-depth knowledge of Excel and other MS Office tools including PowerPoint and WordIn-depth knowledge of database systems (e.g. Salesforce) including data entry and cleansing and experience using CRM systems, e.g. Salesforce, is desirable Knowledge of data collection software (e.g.

google forms, smart survey) desirableExcellent written and verbal communication skillsStrong interpersonal and customer service skillsAbility to effectively develop and implement work plansOrganise all tasks to be delivered to the required standards.Ability to achieve deadlines and targetsExcellent attention to detail with high professional standardsProficiency in administrative procedures; and an ability to work effectively within a target-driven, KPI process-driven environmentIn addition, you will be able to demonstrate attention to detail, willingness to be flexible based on the requirements of the team, ability to multi-task and willingness to collaborate with other team members as well as work on your own initiative when required to do so Personal style and behaviourService-driven, with a passion for delivering exceptional stakeholder value Proactive team player, contributing creative and innovative solutions to projects and objectives. Adopts an agile approach, remaining productive in ambiguous and fast changing environments. Helps foster collaboration, constructive dialogue and builds trust with peers. A learning mindset, using challenges and opportunities to improve team and own performance.Through good self-awareness, motivates oneself, seeking opportunities to develop own potential.Takes responsibility and ownership of project tasks, continuously aiming to improve performance. You’ll GetTo join a fast paced, flexible and inclusive social enterpriseHybrid working environment30 days’ holiday in addition to UK public holidays Excellent employer pension contribution and Medical Cash PlanDisclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

  London\\\\\\'s diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability.

We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.    We encourage applications from all sections of the community.