Senior Technology Support Analyst - London

Purpose of role
Reporting to the Head of IT, the Senior Technology Support Analyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support on 1st, 2nd line issues and requests. To be a specialist in cloud systems matters, including security and automation, licensing, Virtual networks. Provide a pro-active approach to support and engaging with users. Assist with project work as required. Out of hours cover will be required on occasions to support international users and internal events.

Key Tasks

• Collaborate with third-party providers to ensure the maintenance and uptime of core systems.
• Exhibit a strong awareness of Cyber Security, ensuring adherence in daily practices.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Review system and application logs and verify the completion of scheduled jobs such as backups.
• Conduct regular file archival and purging as necessary.
• Manage user accounts by creating, changing, and deleting them per request.
• Repair and recover from hardware or software failures.
• Utilize administrative tools and utilities; configure or add new services as needed.
• Perform periodic performance reporting to support capacity planning.
• Manage virtual machines.
• Provide second-line systems support for M365 and Azure resources.
• Operate and manage all relevant security control tools to ensure robust cyber security, thereby reducing risk to assets.
• Support Microsoft Windows 11, Windows 365, and Windows Server.
• Uphold best practice principles for cloud architecture.
• Offer guidance and support for developers in a "DevOps" administrative capacity.
• Deliver IT support to the business in line with agreed Service Level Agreements (SLAs).
• Oversee the installation of new virtual assets and hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
• Administer and manage Microsoft servers and virtual machines.
• Help create and maintain Technology "Run books" for support and security processes.
• Establish effective working relationships with key suppliers to ensure the delivery of technology platforms and network integrity.
• Assist with planning and implementing innovative solutions through projects.
• Ensure software is kept at appropriate versions.
• Keep asset management records up to date.
• Provide after-hours support for overseas offices and remote workers.
• Support any work experience students or apprentices as required.
• Take an active approach to estate review, seeking improvements and collaborating with team members for iterative enhancements.

You’ll have/bring

• Deep understanding of the following technologies:
• Relevant and extensive first, second line support experience.
• Demonstrable certification and/or experience of key technologies:

• Microsoft Azure
• Microsoft 365 and all products within the license agreement of L&P
• SharePoint
• Adobe product Suite
• MS Entra
• MS Intune
• Security controls for Microsoft Systems
• Power Apps/Automation tools
• Cloud hosting
• Networks – switches, routers, firewalls

• Mac OS X
• Linux administration (Red Hat or Centos ideally)
• PostgreSQL
• XDR systems
• PowerShell scripting
• Purview

Competencies for the role include Troubleshooting skills, Communication abilities to all levels both technical and non-technical, an enthusiastic sense of customer service, a can-do attitude and flexibility on both time and tasks.

You’ll Get

• To join a fast paced, flexible and inclusive social enterprise.
• Hybrid working environment.
• 30 days’ holiday in addition to UK public holidays.
• Excellent employer pension contribution and Medical Cash Plan.

London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.