Operations Executive (12 Month Fixed Term Contract)

Be the operational engine behind support for London’s small business community.

Overview of Directorate purpose

The Small Business Unit exists to make it easier for London’s entrepreneurs and small business owners to access the support they need to succeed. Through Grow London Local (GLL) and wider in-person support programmes, the team provides a trusted ‘single front door’ to business support, helping SMEs navigate available advice, funding, resources and opportunities so they can grow with confidence.

Purpose of role

The Strategy Operations team provides the operational backbone of the Directorate, ensuring our services are well planned, well governed and continuously improving. The team supports both the day-to-day running and long-term development of Grow London Local and related programmes, with responsibility for budget management, business planning, governance, performance reporting and compliance. As part of the Strategy & Small Business Directorate, which includes Public Affairs, Policy & Insights and Small Business, the Operations team works closely with colleagues across CRM, Marketing, Finance, Compliance and HR. This enables the Directorate to operate in a joined-up way, make informed decisions and deliver high-quality support to London’s SME community. The Operations Executive, Strategy will play an important role in strengthening the systems, processes and reporting that underpin our work. The role will support the delivery of effective governance arrangements, help streamline operational processes, and gather and analyse data from our CRM system to inform service delivery. Through the creation of accurate reports and actionable insights, the postholder will help us meet our reporting obligations, understand the impact of our work, improve the support we provide to SMEs, and ensure our operations are as effective and efficient as possible.

Key Tasks

• Contribute to delivering high-quality governance and data management plans
• Input and update of quality business support and services data into our CRM database to support the delivery of the GLL digital and in person business support service as well as other programmes and workstreams within the Strategy & Small Business Directorate.
• Create reports to meet compliance obligation on a regular basis from data recorded on CRM database
• Retrieving data as requested to support the timely provision of insights and datasets to inform service improvements
• Contribute to optimising our operations by providing insights from data to guide improvements
• Maintain digital platforms used to support the operational execution of business engagement activities such as DocuSign, Eventbrite, Zoom, Salesforce, Smart Sheets, SharePoint and Slack
• Deliver ad hoc operational, data and administrative support for the wider team
• Support with a wide range of projects with administrative support, arranging meetings, room bookings and other activities as required

You’ll have/bring Skills & Competencies

• In-depth knowledge of database systems (e.g. Salesforce) including data entry and cleansing
• Ability to work quickly and accurately
• In-depth knowledge of excel and other processing tools
• Knowledge of data collection software (e.g. google forms, smart survey) desirable
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Ability to effectively develop and implement work plans
• Organise all tasks to be delivered to the required standards.
• Ability to achieve deadlines and targets
• Excellent attention to detail with high professional standards
• Proficiency in administrative procedures; and an ability to work effectively within a target-driven, KPI process-driven environment
• Qualification in new computer literacy and information technology desirable

Personal style and behaviour

• Service-driven, with a passion for delivering exceptional stakeholder value
• Proactive team player, contributing creative and innovative solutions to projects and objectives.
• Adopts an agile approach, remaining productive in ambiguous and fast changing environments.
• Helps foster collaboration, constructive dialogue and builds trust with peers.
• A learning mindset, using challenges and opportunities to improve team and own performance.
• Through good self-awareness, motivates oneself, seeking opportunities to develop own potential.
• Takes responsibility and ownership of project tasks, continuously aiming to improve performance.

You’ll Get

• 30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work.
• Competitive Salary: We value your contributions and ensure you are rewarded accordingly.
• Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development.
• Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported.
• Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks.
• Competitive Pension Scheme: Secure your future with our robust pension plan.
• Networking Opportunities: Expand your professional network within your chosen field.
• Geopolitical Insights: Gain unique perspectives on global economic and political trends.
• Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office.
• WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.

London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.