At a Glance
- Tasks: Lead daily operations, manage staff, and enhance customer experience across multiple locations.
- Company: Join a growing optical care provider with a focus on quality service.
- Benefits: Full-time role with opportunities for career growth and community engagement.
- Other info: Dynamic work environment with a focus on continuous improvement and team collaboration.
- Why this job: Shape the future of eyewear services while making a real impact in your community.
- Qualifications: Experience in retail or healthcare management and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Company Description
London Optical Group is a growing optical care and eyewear provider with three locations across the London area: Peckham, Croydon and Ilford.
The group offers comprehensive eye care services and a curated range of eyewear, serving a diverse patient and customer base.
Team members work in modern retail and clinical environments with a focus on high-quality service and patient experience.
As the company expands, there are opportunities to contribute to operational improvements and help shape the future of the business.
Role Description
This is a full‑time, on‑site Manager role based in the London Area, United Kingdom, working across the Peckham, Croydon and Ilford locations as needed.
The Manager will oversee day‑to‑day store operations, including staff scheduling, performance management, and ensuring smooth patient and customer flow.
Responsibilities include supervising front‑of‑house teams, supporting clinical staff, maintaining high standards of customer service and handling escalated service issues.
The role involves monitoring sales performance, managing inventories and eyewear displays and implementing initiatives to meet revenue and service targets.
The Manager will also ensure compliance with company policies and relevant regulations, coordinate training for team members and contribute to local marketing and community outreach activities.
Qualifications
- Experience in retail or healthcare management, including supervising teams, coordinating schedules, and overseeing store operations.
- Strong customer service and communication skills, with the ability to resolve issues, support diverse customers, and collaborate with clinical and retail staff.
- Basic understanding of optical or healthcare environments, or willingness to learn quickly; prior experience in optical care or eyewear sales is an advantage.
- Skills in inventory control, sales tracking, and using point‑of‑sale or practice management systems to support efficient operations.
- Organizational and problem‑solving abilities, with attention to detail and a focus on continuous improvement in processes and service quality.
- Ability to work on‑site across multiple locations in the London area and adapt to varying team and customer needs.
- Relevant vocational training or a degree in business, retail management, healthcare management, or a related field is beneficial.
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Manager employer: London Optical Group
London Optical Group is an exceptional employer that prioritises employee growth and development within a supportive and dynamic work culture. With modern retail and clinical environments across Peckham, Croydon, and Ilford, team members enjoy the opportunity to contribute to operational improvements while delivering high-quality service to a diverse customer base. The company fosters a collaborative atmosphere where managers can lead teams effectively, ensuring both personal and professional advancement in the thriving optical care sector.
