At a Glance
- Tasks: Administer the Urgent Care Badge scheme and support the Transport Services team.
- Company: Join London Councils, a collaborative organisation serving the community.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and community impact.
- Why this job: Make a real difference in healthcare delivery while developing your skills.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
Responsible to: Transport & Contract Manager
Starting salary: £31,977 per annum
Contract details: Full time. Monday to Friday. 9:00 am to 5 pm. Hybrid working, some mandatory office days required.
If you have any queries or would like to informally discuss the role, please contact Andrew Luck, Head of Transport and Traffic Management at andrew.luck@londoncouncils.gov.uk
Application deadline: 11:59pm on (21 August 2026)
Interviews: Anticipated to take place during the week commencing 7 September 2026
We are looking for a motivated person to work as part of the Transport Services team administering the new Urgent Care Badge scheme on behalf of boroughs and health care providers. The Urgent Care Badge (UCB) is a Pan-London scheme that allows for the delivery of urgent care by health care professionals in patients' homes, whilst minimising the risk for vehicle owners of receiving a Penalty Charge Notice.
In this role, you will:
- Administer the UCB scheme using the specialised case management system, considering online applications and agreeing badge renewals in line with the terms and conditions of the scheme.
- Communicate in both writing and orally with health care professionals, London boroughs, and third-party contractors.
- Manage the handling of payments and payment queries.
- Undertake some manual data entry on the case management system where required.
- Assist with report generation and provide additional support to the Transport Services Team.
Main Responsibilities:
- To administer the UCB scheme, including evaluating, negotiating, and deciding on applications in line with the Terms and Conditions of the scheme and criteria for approval.
- To check and validate completed applications for UCBs on the case management system and update information where necessary.
- To manually input any data from UCB applications onto the case management system where this has not been completed online.
- To draft communications with stakeholders including health care professionals, London boroughs, and service providers when required on all aspects of the UCB service.
- To handle payments and deal with any payment queries regarding the purchase of UCBs in accordance with London Councils guidelines.
- To provide administrative support to the Transport Services Team including opening, distributing and sending mail, document processing, photocopying and scanning, record maintenance, and any similar tasks as required.
- To ensure that all documentation is dealt with in a safe and secure manner and in accordance with the various regulations governing such activities, e.g. Data Protection Act 1998, Regulation of Investigatory Powers Act 2000, and any other relevant legislation.
The Ideal Candidate:
- Good written communication skills, including the ability to construct business letters.
- The ability to communicate and interact successfully with a wide range of people, including local authorities and health care professionals.
- Good numeracy skills including basic statistics (tables, percentages).
- Good organisational skills (prioritising and time management to meet deadlines).
- The ability to work unsupervised and to remain motivated and committed.
- Experience of dealing successfully with difficult or confrontational situations.
- Excellent attention to detail and commitment to producing high-quality work.
- A good team player and the ability to successfully integrate into a small team at London Councils.
About The Company:
London Councils is the collective of London local government, the 32 boroughs and the City of London Corporation. They come together through London Councils to work in collaboration to deliver their shared ambitions for London and Londoners. Through lobbying, collaboration and partnership, we ensure the voice of the London boroughs is united and heard at a local, regional and national level.
We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge (HEB) and London Lorry Control Scheme (LLCS).
The application process involves answering a small number of application questions aligned to the essential criteria for the role. All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications.
We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process.
Urgent Care Badge Support Officer employer: London Office of Technology and Innovation
The London Office of Technology and Innovation is an exceptional employer, dedicated to making a meaningful impact on the lives of Londoners at risk of homelessness. With a strong emphasis on collaboration and innovation, employees benefit from a supportive work culture that encourages professional growth and offers flexible hybrid working options. Joining our team means being part of a mission-driven organisation where your contributions truly matter.
Contact Details:
London Office of Technology and Innovation Recruitment Team
