At a Glance
- Tasks: Support tribunal casework and assist adjudicators in delivering fair services.
- Company: Join London Councils, a dynamic local authority committed to equality and inclusion.
- Benefits: Starting salary of £31,977, flexible working, and opportunities for professional growth.
- Other info: Hybrid working model with a collaborative team environment.
- Why this job: Make a real difference in the community while developing your administrative skills.
- Qualifications: Strong communication, organisational skills, and experience with Microsoft Office.
The predicted salary is between 31977 - 31977 € per year.
Starting salary: £31,977 per annum (Band A)
Responsible to: Head of Support Services
Functional links: Head of Support Services, adjudicators, contracted IT, hearing centre and administrative staff, London Councils managers and staff, Enforcement authority staff, service users
Contractual obligations: The core hours for staff is 9 am to 5 pm but we promote agile and flexible working where any variation to working hours would be agreed between the employee and the manager depending on service needs; evening and out of core hours work may be required on occasion. Currently we operate a hybrid approach with consideration to the business need, there is some home working opportunity, but regular attendance is expected at the Tribunal Centre.
Physical appearance: in general, and in particular when representing London Councils at meetings, staff are expected to maintain a smart appearance. London Councils operates through committees of Councillors and legally has to run like a local authority. Staff therefore must have proper regard for the legal requirements on local authority staff.
Job Introduction: London Tribunals is looking for an organised, customer-focused and proactive Tribunal Assistant to join our busy and collaborative team. This is an exciting opportunity to support the delivery of an independent tribunal service that considers appeals relating to traffic and transport enforcement across London and beyond. You will play an important role in supporting adjudicators, assisting service users and helping to ensure tribunal processes are delivered efficiently, professionally and fairly. The role would suit someone with strong administrative and communication skills who enjoys working in a fast-paced environment, managing a varied workload and providing excellent customer service.
Main Responsibilities: As a Tribunal Assistant, you will support the day-to-day administration of tribunal casework and contribute to the smooth running of the service. Your responsibilities will include:
- Managing case-related correspondence and enquiries
- Supporting adjudicators with case administration and checks
- Responding to telephone, written and face-to-face enquiries from service users and stakeholders
- Drafting correspondence and using standard templates appropriately
- Maintaining accurate records, systems and case information
- Identifying and escalating complex queries and complaints where appropriate
- Supporting meetings, training sessions and events, including minute-taking and meeting administration
- Assisting with service improvement initiatives and project administration
- Working collaboratively across the wider London Tribunals team to support service delivery
You will be expected to work flexibly, manage competing priorities and maintain high standards of professionalism, confidentiality and customer care.
The Ideal Candidate: We are looking for someone who has:
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- The ability to work accurately and efficiently in a busy environment
- Experience using Microsoft Office applications including Word, Outlook and Excel
- Strong interpersonal and customer service skills
- The ability to handle sensitive and confidential information appropriately
- The ability to prioritise workload and work independently when required
- A collaborative and flexible approach to teamwork
Experience working in an administrative, public-facing or regulated environment would be beneficial. You will also demonstrate a commitment to equality, diversity and inclusion and uphold the high standards expected within a judicial and local government environment. We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process. As a Disability Confident Employer, London Councils will interview all disabled applicants who meet the essential criteria for the post.
Tribunal Assistant employer: London Office of Technology and Innovation
London Councils is an excellent employer, offering a supportive and collaborative work environment for Tribunal Assistants. With a commitment to flexible working arrangements and a focus on employee growth, staff can thrive in their roles while contributing to the efficient delivery of tribunal services. The organisation values diversity and inclusion, ensuring that all employees are respected and supported, making it a rewarding place to work in the heart of London.
Contact Detail:
London Office of Technology and Innovation Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tribunal Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Tribunal Assistants. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching common questions and practicing your responses. Think about how your skills match the role of a Tribunal Assistant and be ready to share examples that showcase your organisational and customer service skills.
✨Tip Number 3
Dress to impress! Even if the role allows for a casual dress code, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and respect the professional environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a chance to reiterate your enthusiasm for the Tribunal Assistant role.
We think you need these skills to ace Tribunal Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Tribunal Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of correspondence, make sure your written application is clear and professional. We want to see your excellent communication skills right from the start!
Highlight Your Organisational Skills:As a Tribunal Assistant, you'll need to juggle multiple tasks. In your application, give examples of how you've successfully managed competing priorities in the past. This will help us see your potential fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at London Office of Technology and Innovation
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tribunal Assistant. Familiarise yourself with the tribunal processes and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you handled enquiries or resolved issues, and be ready to discuss these experiences during the interview.
✨Demonstrate Organisational Skills
Be prepared to talk about how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment. This will highlight your ability to handle the varied responsibilities of a Tribunal Assistant.
✨Dress Smartly and Professionally
Remember that first impressions matter! Dress smartly for your interview to reflect the professional standards expected in a local authority setting. This shows respect for the role and the organisation, and it sets a positive tone for the conversation.
