At a Glance
- Tasks: Lead ICT and business support services to enhance organisational efficiency and digital capability.
- Company: Join London Councils, a collaborative force for local government in the capital.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive work environment.
- Other info: Be part of a diverse team committed to collaboration and continuous improvement.
- Why this job: Shape the future of digital services and make a real impact on London's communities.
- Qualifications: Experience in ICT leadership, contract management, and strong communication skills required.
The predicted salary is between 77407 - 77407 £ per year.
Responsible to: Director of Corporate Resources
Starting salary: £77,407 per annum
Contract details: Permanent and full-time
London Councils operates in a hybrid working environment, combining remote and office-based working. Attendance at our office will normally be required for part of the working week, although the pattern may vary according to business needs, meetings and organisational priorities.
Application deadline: 11:59pm on 16 August 2026
Interviews: Anticipated to take place during the week commencing 31 August 2026
London Councils is the collective of London's 32 boroughs and the City of London Corporation. Working together, we help boroughs tackle shared challenges, influence policy, and improve outcomes for Londoners. Through collaboration, partnership and service delivery, we support local government to make London a better place to live, work and visit.
We are seeking a Head of ICT and Business Support to lead services that are fundamental to the effective running of our organisation. This is an important leadership role with responsibility for shaping and delivering our approach to digital technology, cyber security, business support and workplace services. The role sits at the heart of the organisation and works closely with the Corporate Management Team to ensure that our technology, systems and office environment support the delivery of our strategic objectives.
Main Responsibilities:
- You will provide strategic leadership across ICT, digital services, cyber security, facilities management and business support.
- You will oversee the successful delivery of services that support every part of the organisation, ensuring they remain efficient, responsive and aligned with organisational needs.
- A key aspect of the role will be managing relationships with external providers, including the service level agreement for ICT services.
- You will ensure contracts deliver high-quality outcomes, value for money and continuous improvement.
- You will also lead work to strengthen digital capability across the organisation, supporting colleagues to make effective use of technology and helping identify opportunities for innovation and improved ways of working.
- The role has responsibility for managing office accommodation and facilities, maintaining a safe, sustainable and welcoming working environment, and ensuring compliance with relevant health and safety requirements.
- You will also lead business continuity and disaster recovery planning, helping to ensure organisational resilience and preparedness.
- Alongside these responsibilities, you will manage budgets, support procurement activity, provide strategic advice to senior leaders, and lead a team delivering ICT and business support services across London Councils.
This is a politically restricted post, under Section 2 of the Local Government and Housing Act 1989.
The Ideal Candidate:
We are looking for someone who can bring strategic leadership and practical experience to a broad and varied portfolio of responsibilities. You will have experience of leading ICT, digital or technology services and will understand how technology can support organisational priorities and improve service delivery. You will be comfortable working across both strategic and operational issues, with the ability to translate business needs into practical solutions.
You will have knowledge of Microsoft 365 and modern digital workplace technologies, together with an understanding of cyber security, service management and digital governance. Experience of managing contracts, budgets, procurement activity and external suppliers will also be important.
The role requires someone who can build strong working relationships with colleagues, partners and suppliers. You will be able to communicate complex information clearly, provide confident advice to senior stakeholders and lead teams through change and continuous improvement. Experience of facilities management, business support services, workplace operations or similar corporate services would be valuable.
About The Company:
London Councils brings together London's local authorities to make the case for local government, deliver shared services and support collaboration across the capital. We work on issues that matter to London's communities and help boroughs achieve more by working together. Our work is guided by three core values: Trust through Collaboration, Rooted in Respect, and Driven by Purpose. These values shape how we work with each other, our members and our partners, and they underpin our commitment to creating an inclusive and supportive working environment.
Our Recruitment Approach:
The application process involves answering a small number of application questions aligned to the essential criteria for the role. All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications.
We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process.
Location: 12 Arthur Street, London, EC4R 9AB
Head of ICT and Business Support in London employer: London Office of Technology and Innovation
The London Office of Technology and Innovation is an exceptional employer, dedicated to making a meaningful impact on the lives of Londoners at risk of homelessness. With a strong emphasis on collaboration and innovation, employees benefit from a supportive work culture that encourages professional growth and offers flexible hybrid working options. Joining our team means being part of a mission-driven organisation where your contributions truly matter.
Contact Details:
London Office of Technology and Innovation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of ICT and Business Support in London
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We think you need these skills to ace Head of ICT and Business Support in London
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